Applications System Analyst

hace 1 mes

Guadalajara, Jalisco, México Koch Global Services A tiempo completo

Job Summary

We are seeking an experienced Applications System Analyst to join our Koch Global Services team. As a key member of our Enterprise Service Management team, you will be responsible for efficiently managing ServiceNow administration duties, collaborating closely with IT and business teams, and delivering targeted solutions through ServiceNow.

Key Responsibilities

  • Act as a key point of contact for incident and task management within the organization.
  • Respond to and resolve incidents and service requests in a timely manner.
  • Coordinate with cross-functional teams to ensure effective incident and task resolution.
  • Monitor and analyze incident trends to identify root causes and prevent recurring issues.
  • Generate and maintain documentation related to incident and task management processes.

ServiceNow Administration

  • Configure and maintain ServiceNow instances to ensure optimal performance and functionality.
  • Collaborate with stakeholders to understand business requirements and implement solutions within ServiceNow.
  • Design, develop, test, and deploy new modules, workflows, and applications in ServiceNow.
  • Perform regular system upgrades and patches, ensuring the platform is up-to-date and secure.
  • Provide end-user training and support for ServiceNow-related functionalities.

Requirements

  • Expertise in configuring and managing the ServiceNow platform.
  • Proficiency in designing workflows and scripting in JavaScript.
  • Strong skills in incident, problem, and change management.
  • Ability to integrate systems seamlessly.
  • Proficiency in technical troubleshooting.
  • Excellent communication, prioritization, and collaboration skills.

Preferred Qualifications

  • Experience with IT service management and ITIL best practices.
  • Certifications ServiceNow; Certified System Administrator or ServiceNow Certified Application Developer.
  • Hands-on experience in IT workflows (ServiceNow IT Service Management, ServiceNow DevOps, ServiceNow Security Operations, etc.), Customer, Creator, and Employee workflows.
  • Strong development skills in JavaScript, Integrations, HTML, CSS, and familiarity with DevOps concepts.

About Koch Global Services

Koch Global Services creates solutions spanning technology, human resources, finance, project management, and anything else our businesses need. With locations in India, Mexico, Poland, and the United States, our employees have the opportunity to make a global impact.

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