Technical Support Professional

hace 2 semanas

San Luis Potosí, San Luis Potosí, México Oil and Gas Job Search Ltd A tiempo completo
Job Description

As a Technical Support Professional at Oil and Gas Job Search Ltd, you will have the opportunity to showcase your expertise as a subject-matter expert in relevant technologies and products. You will provide expert technical support to our customers, resolving complex issues and ensuring their satisfaction.

Key Responsibilities:
  • Provide Expert Technical Support: Resolve complex technical issues for customers, ensuring their satisfaction and delivering exceptional support.
  • Serve as a Subject Matter Expert: Develop and maintain expertise in relevant technologies and products, providing guidance and support to customers and internal teams.
  • Collaborate with Cross-Functional Teams: Work with cross-functional teams to develop and implement technical support strategies, driving innovation and continuous improvement.
  • Lead and Mentor Junior Technical Support Professionals: Provide guidance, support, and leadership to junior technical support professionals, helping them develop their skills and expertise.
  • Stay Updated with Industry Trends: Stay current with industry trends and advancements, providing recommendations for improvement and contributing to the development of technical support processes and tools.
  • Establish and Maintain Strong Relationships: Build and maintain strong relationships with key stakeholders, including customers and internal teams, ensuring effective communication and collaboration.
  • Participate in Customer Meetings: Participate in customer meetings, providing technical expertise and guidance to ensure customer satisfaction and deliver business value.
  • Product Entry into Service Process: Verify readiness of launch, ensuring that products are properly configured and ready for customer use.
  • Test Product Before Going to Market: Conduct thorough testing of products before launch, ensuring that they meet quality and performance standards.
  • Work with Tech Publication: Collaborate with the technical publication team to ensure that marketing materials are accurate and align with product offerings.
  • Create Self-Service Content: Develop knowledge articles, how-to videos, and other self-service content to support Level 1 support questions and improve customer experience.
Requirements:
  • Bachelor's Degree: A bachelor's degree in engineering, computer science, software engineering, or a related field.
  • Minimum of 3-5 Years of Experience: A minimum of 3-5 years of proven experience in technical support or a similar role.
  • Expert Technical Knowledge: Expert technical knowledge and subject matter expertise in relevant technologies and products.
  • Strong Leadership and Mentoring Skills: Strong leadership and mentoring skills, with the ability to guide and support junior technical support professionals.
  • Ability to Drive Innovation: Ability to drive innovation and continuous improvement, staying current with industry trends and advancements.
  • Results-Oriented Approach: A results-oriented approach, with the ability to meet business objectives and deliver business value.
  • Excellent Problem-Solving and Decision-Making Abilities: Excellent problem-solving and decision-making abilities, with the ability to analyze complex issues and develop effective solutions.
  • Strong Business Acumen: Strong business acumen, with the ability to understand business needs and deliver solutions that meet those needs.
  • Ability to Build and Maintain Strong Relationships: Ability to build and maintain strong relationships with key stakeholders, including customers and internal teams.
  • Expertise in Relevant Technologies and Products: Expertise in relevant technologies and products, with the ability to provide guidance and support to customers and internal teams.
  • Strong Problem-Solving and Analytical Abilities: Strong problem-solving and analytical abilities, with the ability to analyze complex issues and develop effective solutions.
  • Excellent Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams.
  • Ability to Effectively Manage and Prioritize Multiple Projects and Tasks: Ability to effectively manage and prioritize multiple projects and tasks, ensuring that deadlines are met and business objectives are achieved.
  • Strong Customer Focus and Commitment to Customer Satisfaction: Strong customer focus and commitment to customer satisfaction, with the ability to deliver exceptional support and ensure customer satisfaction.
  • Windows and Windows Server OS Experience: Experience with Windows and Windows Server OS, with the ability to troubleshoot and resolve complex technical issues.
  • Active Directory, Group Policy Management, Work Groups, and Domain Knowledge: Knowledge of Active Directory, Group Policy Management, Work Groups, and Domain, with the ability to troubleshoot and resolve complex technical issues.
  • Virtual Machine Management: Experience with virtual machine management, with the ability to troubleshoot and resolve complex technical issues.
  • Microsoft SQL Server Experience: Experience with Microsoft SQL Server, with the ability to troubleshoot and resolve complex technical issues.
  • Strong Networking Skills and Networking Protocols: Strong networking skills and knowledge of networking protocols, with the ability to troubleshoot and resolve complex technical issues.
  • IIS and SSL Experience: Experience with IIS and SSL, with the ability to troubleshoot and resolve complex technical issues.
  • Working within Network Firewalls and Port Management: Experience working within network firewalls and port management, with the ability to troubleshoot and resolve complex technical issues.
  • Installing and Uninstalling Software and Troubleshooting Failures: Experience installing and uninstalling software, with the ability to troubleshoot and resolve complex technical issues.
  • Web and Mobile App Experience: Experience with web and mobile apps, with the ability to troubleshoot and resolve complex technical issues.
  • Low Voltage Wiring, Standards, and Specifications: Knowledge of low voltage wiring, standards, and specifications, with the ability to troubleshoot and resolve complex technical issues.
Preferred Qualifications:
  • Mentoring and Leading a Team: Experience mentoring and leading a team, with the ability to guide and support junior technical support professionals.
  • Portuguese or French Communication Skills: Portuguese or French communication skills, with the ability to communicate effectively with customers and internal teams.
  • Experience in the Industry/Current Professional Experience in Similar Roles: Experience in the industry or current professional experience in similar roles, with the ability to apply knowledge and skills to deliver business value.
  • API Integration Experience: Experience with API integration, with the ability to troubleshoot and resolve complex technical issues.
  • .NET Application Experience: Experience with.NET applications, with the ability to troubleshoot and resolve complex technical issues.
  • Previous Access Control Experience: Previous access control experience, with the ability to troubleshoot and resolve complex technical issues.
  • COMPTIA A+ Preferred: COMPTIA A+ certification, with the ability to troubleshoot and resolve complex technical issues.

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