Sales Support Specialist

hace 7 días


San Luis Potosí, San Luis Potosí, México ABB A tiempo completo
About the Role

This is a challenging opportunity to support the assigned Sales organization and customers during the sales process. As a key technical resource, you will serve as a liaison between Customer Service Representatives, Customers, Factories, and Sales Channel Partners.

Key Responsibilities
  • Offer technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
  • Perform analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
  • Develop and maintain new sales opportunities and resolve specific customer problems; and ensure achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
  • Ensure the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.
Requirements
  • You are at ease communicating in English (in a fluent level).
  • You have 1-2 years of experience in positions related to customer service and/or purchasing.
  • Ability to demonstrate your knowledge in Purchase Orders is valuable.
  • Possess a knowledge of SAP and/or Salesforce is a plus.
  • Bachelor's Degree completed is needed.
  • You hold current American visa and passport is desirable.
What We Offer
  • Be yourself: join one or many of our Employee Resource Groups and make a difference.
  • Flexibility: we have hybrid work options, make the best out of them.
  • Help customers in driving efficiency and sustainability, making a strong impact.
Benefits
  • Paid Parental leave (gender neutral).
  • Life insurance.
  • Retirement plan.
  • Accident insurance.
  • Wellbeing program.


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