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Resident Experience Manager
hace 2 meses
GC Realty & Development, LLC is seeking a highly motivated and customer-focused Resident Experience Manager to join their team. As a key member of the leadership team, you will play a crucial role in shaping the company's customer service standards and ensuring that residents receive exceptional service.
Key Responsibilities:
- Oversee daily resident interactions to ensure a consistent and exceptional resident experience.
- Conduct regular audits to identify areas for improvement and ensure compliance with quality standards.
- Collect and analyze resident feedback to inform process improvements and enhance customer satisfaction.
- Develop and execute strategies to improve resident retention and satisfaction.
- Stay up-to-date on industry trends, best practices, and regulatory changes to ensure the company remains competitive.
Requirements:
- 3-5 years of experience in customer service, with at least 1 year of supervisory experience.
- Proven knowledge of property management operations and best practices.
- Strong communication and interpersonal skills.
- Basic understanding of property-related financials, including budgeting and expense management.
- Knowledge of local, state, and federal regulations related to property management.
What We Offer:
- Hourly rate of $7 to $11 USD.
- Annual performance bonus opportunity.
- 10 days of PTO per year.
- 6 holidays plus own birthday holiday.
- A fun and dynamic work environment with a team that values customer satisfaction.
About GC Realty & Development, LLC:
GC Realty & Development, LLC is a leading property management company that values customer satisfaction and employee growth. We are committed to delivering exceptional service to our residents and providing opportunities for our team members to advance their careers.
Join Our Team:
We are excited to welcome a talented and motivated individual to our team. If you are a customer-focused professional with a passion for property management, we encourage you to apply for this exciting opportunity.
