Customer Success Manager

hace 1 mes

valle de chalco solidaridad, México Gigamon A tiempo completo

Gigamon’s Customer Success Manager is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us. You will walk the path with our customers on their journey to learn, adopt, and maximize their Gigamon technology investment. You are their voice and advocate. From partnering with our Sales and Channel Partners during the sales cycle to onboarding our customers and, ultimately, helping guide them to the successful attainment of their desired business outcomes, you will help customers achieve value recognition and identify expansion opportunities in-line with their objectives and needs.
What you’ll do:

  • Develop a trusted advisor relationship with our customers so that we are aligned with their business goals and strategy.
  • Influence the customer lifecycle by mapping the customer journey, standardizing touchpoints for each stage in their journey, identifying opportunities for continuous improvement, advocating internally for the customer, and incorporating industry best practices.
  • Maintain customer usage, adoption, and consumption information to create a customer health score.
  • Lead focus assisting the account and support teams with key escalations.
  • Partner closely with our Sales, Channel Partners, and Renewals teams to ensure alignment and provide information on new opportunities and customer outcomes.
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services.
  • Increase subscription revenue retention, renewal rates, & reduce churn.
  • Influence future lifetime value through higher product adoption.
  • Improve overall customer satisfaction and drive new business growth through greater advocacy & reference-ability.
  • Collaborate cross functionally with our Sales, Channel Partners, Product Management, Engineering, Professional Services, Education Services, and Technical Support teams to deliver an exceptional customer experience.

What you’ve done:
  • You hold a relevant Bachelor's degree or bring a wealth of experience to the table.
  • Your deep understanding of value drivers in recurring revenue business models is reflected in your past accomplishments.
  • An analytical and process-oriented mindset has characterized your approach in your previous roles.
  • You have demonstrated a consistent desire for continuous learning and improvement throughout your career.
  • Your excellent communication and presentation skills have been evident in the successful execution of various tasks and projects.

Who you are:
  • You possess a working knowledge of the cybersecurity, cloud, and networking markets.
  • With a deep and effective understanding of all aspects of the customer lifecycle, you navigate it seamlessly.
  • Your ability to manage and influence through persuasion, negotiation, and consensus building sets you apart.
  • As a customer-centric and proactive team player, you bring an empathy that drives customer loyalty and adoption.
  • Exceptional follow-through characterizes your ability to handle simultaneous and competing customer requests in a high-paced environment.
  • Your proven background showcases the ability to execute despite ambiguity and obstacles.
  • You exhibit outstanding customer service skills, coupled with the ability to make trade-off decisions.
  • You possess strong communications skills, both verbally and written, and are professionally proficient in English for both business and technical conversations.
  • You have the ability to travel within the US.
#J-18808-Ljbffr

  • Manager, Customer Success

    hace 1 mes

    valle de chalco solidaridad, México Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Maersk A tiempo completo

    Job Title: Customer Success ManagerMaersk is seeking a Customer Success Manager to lead our customer success teams in the Americas region. As a key member of our Global Service Center, you will be responsible for driving strategic direction and guidance to set the team up for success.Key Responsibilities:Manage Customer Success Partner Managers and their...

  • Customer Success Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México RPMGlobal A tiempo completo

    We are seeking a highly motivated and results-driven Customer Success Manager to join our team in the Mexico Region. As a Customer Success Manager, you will be responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience. You will work closely with the Customer Success Team, Technical Support &...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Maersk A tiempo completo

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of the team.Key Responsibilities:Manage the Customer Success Partner Managers...

  • Customer Success Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving effective communications with direct reports, customers, executives, and internal teams. You will align team deliverables and capabilities with the needs of customers and internal stakeholders, and...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Scale Up Recruiting Partners A tiempo completo

    About the RoleWe are seeking a seasoned Customer Success Manager to join our team at Scale Up Recruiting Partners. This is a fantastic opportunity for a motivated and results-driven professional to make a meaningful impact on our clients' success.Key ResponsibilitiesDevelop and maintain strong relationships with key customers, driving growth and adoption of...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Unlock Customer Success with SalesforceWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce, Inc. As a Customer Success Manager, you will be responsible for partnering with our largest and highest-profile customers to drive their success on the Salesforce platform.Key Responsibilities:Partner with customers to understand...

  • Customer Success Manager

    hace 2 meses

    Ciudad de México, Ciudad de México Maersk A tiempo completo

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our organization, you will be responsible for leading our Customer Success Partner Managers and their corresponding teams, driving strategic direction, and ensuring the teams are set up for success both now and in the future.Key...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Rpmglobal A tiempo completo

    Job Title: Customer Success ManagerAt Rpmglobal, we are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Data Analytics Customer Success Team, you will be responsible for supporting our customers in achieving their business objectives through the effective use of our data analytics software...

  • Customer Success Manager

    hace 1 mes

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Thomson Reuters. As a Customer Success Manager, you will be responsible for driving retention and upselling efforts across our customer base. You will work closely with our sales and customer support teams to identify opportunities for growth and...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Customer Success ManagerThe Customer Success team at Salesforce, Inc. is seeking a driven and customer-focused professional to serve as a primary contact point for our largest and highest-profile customers. As a Customer Success Manager, you will be responsible for partnering with a small number of assigned accounts, maintaining a continual focus on the...

  • Customer Success Manager

    hace 1 mes

    Ciudad de México, Ciudad de México Ecaresoft Inc. A tiempo completo

    Customer Success ManagerWe're seeking a highly organized and disciplined individual to lead our customer success team. As a Customer Success Manager, you will be responsible for leading implementation projects, handling customer development, providing support to our users, and growing our relationship with existing customers.Key Responsibilities:Lead...

  • Customer Success Manager

    hace 1 mes

    Ciudad de México, Ciudad de México RPMGlobal A tiempo completo

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Mexico. As a key member of our Data Analytics Customer Success Team, you will be responsible for supporting our customers in achieving their goals and objectives with our data analytics software portfolio.Key...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    About the RoleThe Customer Success Manager role is part of the Signature Success team within Salesforce. As a primary contact point for our largest and highest-profile customers, you will be responsible for partnering with assigned accounts to drive customer success and maximize value from their Salesforce investment.Your Key ResponsibilitiesPartner with...

  • Customer Success Manager

    hace 5 meses

    Ciudad de México Remote A tiempo completo

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team. The Customer Success Manager acts as the customer's trusted advisor and advocate. The...

  • Manager, Customer Success

    hace 3 semanas

    Ciudad de México, CDMX Gigamon A tiempo completo

    At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Teradata Group A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata Group. As a Customer Success Manager, you will be responsible for managing and curating existing customer relationships, leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within assigned banking...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Altair Engineering A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Success Manager to join our Data Analytics Customer Success Team in Mexico. As a key member of our team, you will be responsible for supporting our customers in achieving their goals and objectives with our data analytics software portfolio.This role requires a strong understanding of data analytics and...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Job Title: Customer Success ManagerThe Customer Success team at Salesforce, Inc. is seeking a driven and customer-focused Customer Success Manager to serve as a primary contact point for our largest and highest-profile customers. As a trusted advisor, you will partner with a small number of assigned accounts, maintaining a continual focus on the customer's...

  • Customer Success Manager

    hace 1 mes

    Ciudad de México, Ciudad de México Gofluent A tiempo completo

    About The PositionWe are seeking a highly skilled Customer Success Manager to join our team and help drive growth in our North American Market.As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, understanding their current and future training needs, and identifying opportunities to...