In-House Service Coordinator

hace 5 días


Ciudad Apodaca, Nuevo León, México FedEx A tiempo completo

Job Summary:
As an In-House Service Agent, you will play a vital role in supporting the efficient clearance process at FedEx. This role involves performing a variety of customer service and administrative tasks to ensure seamless operations.

Key Responsibilities:
• Provide exceptional customer service, responding to customer inquiries and resolving issues related to clearance paperwork, shipment tracing, and problem identification.
• Ensure accurate documentation and timely entry of customer information into the system.
• Prepare various operations and customer reports, ensuring accuracy and attention to detail.
• Manifest shipments and report any discrepancies to the responsible area.
• Audit records and files to compile necessary data, maintaining high levels of accuracy and efficiency.
• Handle non-document packages in the cage, providing current package status updates and basic follow-up activity.
• Monitor shipment movement and interpret COSMOS global scan updates, ensuring timely and accurate information dissemination.
• Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment.

Requirements:
• High School Degree or Equivalent.
• Proficiency in English (450 TOEIC points).
• Previous clerical or customer service experience in a service environment.
• Average general office skills, including typing, filing, and computer programs.
• Good communication and human relations skills, with a clear and articulate speaking voice.
• Clean cut and neat appearance, with the ability to prioritize tasks and work various shifts.

About FedEx:
FedEx is a world-class company, consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies. We are honored to be named among the World's most valuable and admired brands, with recent awards including Fortune's World Most Admired Companies and Forbes's Best Employers for Diversity.


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