Managed Services Operations Specialist

hace 4 días


Monterrey, Nuevo León, México Msci Inc A tiempo completo
{"titles":{"title":"Managed Services Operations Analyst"},"description":{"description":"About the Role

MSCI is seeking a highly skilled Managed Services Operations Analyst to join our team. As a Managed Services Operations Analyst, you will play a key role in ensuring the smooth operation of our managed services. You will be responsible for monitoring and managing service level agreements, responding to requests and incidents, and collaborating with cross-functional teams to resolve issues. You will also analyze trends and identify opportunities for improvement and optimization.

About You

We are looking for a detail-oriented and analytical individual with excellent communication skills. You should have a strong understanding of operations and client service support, preferably in finance or information technology. You should also have experience with Microsoft Office products, including Word, PowerPoint, Excel, Visio, SharePoint, and Teams. Familiarity with ticket and alert management tools, such as Salesforce, ServiceNow, and PagerDuty, is also a plus.

About MSCI

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we empower clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

What We Offer

We offer a collaborative and global network of talented colleagues who will support and inspire you to do the best work of your career. You will have access to a broad range of benefits, including transparent compensation schemes, employee benefits, and flexible ways of working. You will also have opportunities for professional development and growth, as well as a purposeful approach to wellbeing.

How to Apply

To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience.

Contact Information

Please note that we do not accept unsolicited resumes. You can reach us at careers@msci.com.
"}

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