MAHLE Onsite Services Specialist
hace 5 días
Job Title: Onsite Services Specialist
About the Role:
The Onsite Services Specialist will provide day-to-day support for local facilities, acting as 2nd level support for issues that cannot be resolved by the shared service center. The role is responsible for the hardware life cycle, including documentation, imaging, deployment, and return of equipment to leasing firms. Additionally, the Specialist will coordinate and dispose of obsolete equipment, support shop floor IT environments, and ensure all tickets are resolved according to established SLAs.
Key Responsibilities:
- Attend regular meetings with the Local Support Team Lead and other MAHLE IT Local Support Team members.
- Review iET tickets daily for assigned locations.
- Support shop floor infrastructure.
- Ensure tickets are resolved according to established SLAs.
- Escalate incidents or requests that cannot be resolved by local support staff.
- Deploy, set up, and image new equipment using Company software distribution packages.
- Provide new hire orientation on hardware and IT support information.
- Return or dispose of end-of-lease equipment.
- Follow up on resolution progress with 2nd and 3rd level IT members.
- Meet with local site coordinators to prioritize incidents and requests.
- Ensure compliance with ISMS Requirements.
- Respond to customer needs and questions regarding network access and software operations.
- Stay up-to-date with user and system software and hardware requirements.
- Ensure location backups are stored offsite for disaster recovery purposes.
Requirements:
- Bachelor's Degree in a related field or equivalent combination of education and experience.
- Knowledge and experience in operating systems, including Microsoft Windows.
- Knowledge and experience in installing computers, printers, software, mobile phones, and phones.
- Knowledge of networks and cabling.
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