Associate Director – Conferencing Platform Services Specialist
hace 5 días
Key Responsibilities:
- Develop and implement standards, governance, and run & build services for conferencing platforms, collaboration spaces, and devices.
- Oversee broadcasting, streaming, and video optimization technologies, as well as major events, virtual congress platforms, and production technologies technical integration for broadcasting/live streaming.
- Manage digital signage and develop and execute reporting and business intelligence for all conferencing services.
- Lead strategy and planning on emerging conferencing technology and act as a point of contact for external vendors and internal clients.
- Act as an escalation point of contact in high-priority incidents and changes and serve as the liaison for Novartis internal stakeholders during routine interactions with our vendors.
- Maintain responsibility for all compliance obligations of the platforms in a strictly regulated industry to ensure adherence to established compliance and security norms.
- Lead the relevant initiatives in updating legacy systems to current industry standards and supervise the standard room deployment projects end to end from deployment to sunset.
- Guarantee smooth operation and uninterrupted delivery of all live events and webcasts and manage the budget and financial accountability for a specific team segment.
- Contribute to forecasting of budgeting and expenditure projections and manage the entire lifecycle of the relevant products.
- Investigate and convey improvements for current or forthcoming products that align with the company's strategic objectives and targets.
Key Performance Indicators:
- Number of legacy rooms refreshed to the standard.
- Content adherence with no compliance violations.
- Platform conformity with no vulnerabilities or findings.
- Commit to the general cost-saving opportunities and define the areas for saving.
- Number of alternative conferencing platforms that diverge from standards.
- Support the associates with inputs for training materials/videos or sites.
- Compliance and audit readiness for all the applications.
- Minimum of 8+ years of experience in managing global conferencing solutions.
- History of stakeholder management in a global environment with a minimum of 5 years of experience.
- Over a decade of progressive IT industry experience and expertise in IT Service Management/Operations.
- Strong customer orientation.
- Ability to work and lead a cross-functional team in a matrix environment.
- Proven ability to develop trust-based relationships with global teams.
- Experience working cross-functionally and trans-nationally.
- Knowledge and awareness of respective technology industry standards (e.g. MTR, Zoom, Cisco Conferencing).
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
- ITIL V4 Foundations Certification.
- Communication, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, IT Governance, IT Service Management (ITSM), Microsoft Teams Rooms Management, Cisco Webex, Risk Management, Stakeholder Management.
Why Novartis: Novartis is a global healthcare leader dedicated to discovering new medicines that improve and extend people's lives. We use science-based innovation to address some of the world's most pressing health challenges. At Novartis, we believe that everyone deserves access to quality healthcare, and we're committed to making a positive impact on people's lives.
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