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Collections Manager

hace 2 meses

Puebla, Puebla, México Goodleap A tiempo completo

Job Summary:

The Collections Manager will be responsible for coaching, training, and developing collectors to achieve maximum results while ensuring all policies and procedures are followed. This role requires excellent project management skills, a positive attitude, and the ability to motivate others to achieve success.

About Goodleap:

Goodleap is a financial services company that provides financing options for individuals who want to live a more sustainable lifestyle. Our mission is to make a positive impact on the planet, build lasting relationships with our partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.

Key Responsibilities:

  • Monitor, train, and develop collectors to maximize results
  • Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores
  • Motivate collectors to achieve success and create a team atmosphere
  • Audit collection activities to ensure maximum results and partner with leadership to recommend changes to enhance strategies
  • Conduct daily/weekly/monthly call calibrations, account reviews, and performance reviews with direct reports
  • Manage workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved

Requirements:

  • Minimum 5 years of experience in collections, financial services, or a relevant field
  • Minimum 3 years of experience in a consumer collection management role
  • Minimum 3 years of call center management experience
  • Advanced proficiency with computer functions, MS office suite strongly preferred
  • Ability to lead or manage 10-15 high-performing front-line representatives
  • Exceptional communication skills, including verbal, written, one-on-one, and team
  • Knowledge of collection industry regulations
  • Ability to collaborate across departments to resolve customer concerns
  • Strong leadership skills to motivate employees to achieve success
  • Excellent problem-solving skills
  • Goal-oriented, focusing on both short and long-term visions
  • Understanding of good collection practices and procedures
  • High School Diploma or GED required
  • Bilingual preferred (English/Spanish)

Location: Mexico City, Mexico

Compensation: MXN $35,000 - $50,000 per month