Assistant Collections Manager

hace 1 semana

Puebla, Puebla, México Goodleap A tiempo completo

**Position Overview**


At Goodleap, we are seeking a skilled and motivated Assistant Collections Manager to join our team. As a key member of our collections team, you will be responsible for coaching, training, and developing collectors to achieve exceptional results while providing an outstanding customer experience.


**Key Responsibilities**



  • Monitor and train collectors to maximize results while ensuring adherence to policies and procedures
  • Hold collectors accountable for performance expectations, productivity, attendance policy, and quality scores
  • Motivate collectors to achieve success and foster a team atmosphere
  • Audit collection activities to ensure maximum results and collaborate with leadership to recommend changes to enhance strategies
  • Conduct daily/weekly/monthly call calibrations, account reviews, and performance reviews with direct reports
  • Manage workload to ensure daily/monthly targets are achieved

**Requirements**



  • Minimum 5 years of experience in collections, financial services, or a related field
  • Minimum 3 years of experience in a consumer collection management role
  • Minimum 3 years of call center management experience
  • Advanced proficiency with computer functions, with MS Office suite preferred
  • Ability to lead or manage 10-15 high-performing front-line representatives
  • Exceptional communication skills, including verbal, written, one-on-one, and team
  • Knowledge of collection industry regulations
  • Ability to collaborate across departments to resolve customer concerns
  • Strong leadership skills to motivate employees to achieve success
  • Excellent problem-solving skills
  • Goal-oriented, focusing on both short- and long-term visions
  • Understanding of good collection practices and procedures
  • High School Diploma or GED required; Bilingual preferred (English/Spanish)

**What We Offer**


As a member of our team, you will have the opportunity to work for a company that is making a positive impact on the planet. We offer competitive pay, a comprehensive benefits package, and a chance to be part of a dynamic and mission-driven organization.


**Location**


Mexico City, Mexico


**Compensation**


MXN $35,000 - $50,000/month DOE


**Additional Information**


Ability to commute/relocate: Reliably commute or planning to relocate before starting work (required)

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