Assistant Collections Manager

hace 3 semanas

Puebla, Puebla, México Goodleap A tiempo completo

**Position Overview**


At Goodleap, we are seeking a skilled and motivated Assistant Collections Manager to join our team. As a key member of our collections team, you will be responsible for coaching, training, and developing collectors to achieve exceptional results while providing an outstanding customer experience.


**Key Responsibilities**



  • Monitor and train collectors to maximize results while ensuring adherence to policies and procedures
  • Hold collectors accountable for performance expectations, productivity, attendance policy, and quality scores
  • Motivate collectors to achieve success and foster a team atmosphere
  • Audit collection activities to ensure maximum results and collaborate with leadership to recommend changes to enhance strategies
  • Conduct daily/weekly/monthly call calibrations, account reviews, and performance reviews with direct reports
  • Manage workload to ensure daily/monthly targets are achieved

**Requirements**



  • Minimum 5 years of experience in collections, financial services, or a related field
  • Minimum 3 years of experience in a consumer collection management role
  • Minimum 3 years of call center management experience
  • Advanced proficiency with computer functions, with MS Office suite preferred
  • Ability to lead or manage 10-15 high-performing front-line representatives
  • Exceptional communication skills, including verbal, written, one-on-one, and team
  • Knowledge of collection industry regulations
  • Ability to collaborate across departments to resolve customer concerns
  • Strong leadership skills to motivate employees to achieve success
  • Excellent problem-solving skills
  • Goal-oriented, focusing on both short- and long-term visions
  • Understanding of good collection practices and procedures
  • High School Diploma or GED required; Bilingual preferred (English/Spanish)

**What We Offer**


As a member of our team, you will have the opportunity to work for a company that is making a positive impact on the planet. We offer competitive pay, a comprehensive benefits package, and a chance to be part of a dynamic and mission-driven organization.


**Location**


Mexico City, Mexico


**Compensation**


MXN $35,000 - $50,000/month DOE


**Additional Information**


Ability to commute/relocate: Reliably commute or planning to relocate before starting work (required)

  • Collections Manager

    hace 4 semanas

    Puebla, Puebla, México Goodleap A tiempo completo

    Job Summary:The Assistant Collections Manager is responsible for coaching, training, and developing collectors to achieve exceptional customer experience and maximize results. This role requires strong leadership skills, excellent communication, and problem-solving abilities to drive results with a geographically dispersed team.About Goodleap:We provide...

  • Financial Assistant

    hace 4 semanas

    Puebla, Puebla, México Gordian Staffing A tiempo completo

    **Job Summary**:Gordian Staffing is seeking a highly skilled Financial Assistant to support our team with accounting data entry, billing, and reconciliations. As a key member of our finance team, you will be responsible for recording accounting data, supporting the accounts payable team, and preparing records for release.**Responsibilities:**Record...

  • Collection Manager

    hace 2 días

    Puebla, Puebla, México Goodleap A tiempo completo

    About UsAt Goodleap, we're revolutionizing the home improvement industry by providing friendly financing options for those who dream of living a more sustainable lifestyle. Our mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that's simple,...

  • Highly Skilled Legal Support Professional

    hace 3 días

    Puebla, Puebla, México Viva Global A tiempo completo

    We are a dynamic law firm, Viva Global, based in Puebla, Mexico, that represents injured workers. Our commitment to excellence has earned us recognition as one of the 100 fastest growing companies in the Bay Area and number 36 on the list of fastest growing law firms in the country.We are seeking a highly skilled Remote Legal Assistant to join our team. As a...

  • Executive Support Specialist

    hace 6 horas

    Puebla, Puebla, México Elevate A tiempo completo

    About ELEVATEELEVATE, an LRQA company, is a unique and impactful career journey designed to empower teams to influence change.We offer a truly international experience with 24+ offices globally, exposing you to real issues that span the globe. You will enable clients to meet the challenge of navigating risk across the value chain by leveraging our...

  • Executive Assistant

    hace 2 meses

    Puebla, México Collective Intelligence A tiempo completo

    **We are offering a full-time job for bilinguals only. Looking for someone who has the ability to deal with personal and professional matters.** **The main tasks to be carried out are**: **Personal Assistant**: - Calendar Management**_ -**: - Personal Logistics**_ - Coordination with personal schedules, events, and calendars - Providing assistance with...

  • Administrative Assistant

    hace 6 meses

    Puebla, México ELEVATE A tiempo completo

    **Role** Administrative Assistant **Location** Puebla, Mexico (hybrid) **Who we are** Program Management At ELEVATE, an LRQA company, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure...

  • Senior Billing

    hace 1 mes

    Puebla, México Jumpcloud A tiempo completo

    **All roles at JumpCloud are Remote unless otherwise specified in the Job Description.** **About JumpCloud** JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their...

  • Senior Sales Manager

    hace 5 meses

    Puebla, México Banyan Tree Puebla A tiempo completo

    Leads Group market strategy and negotiates business partnerships and preferred agreements with key stakeholders such as HB Hospitality, Prestige Group, etc. - Implement all sales actions plans related to his/her area, territory responsibilities and assignments to successfully achieve or exceed individual and team pace/ production goals. - Solicit, negotiate...

  • Legal Assistant

    hace 1 semana

    Puebla, México Viva Global A tiempo completo

    **Vacante para la empresa Viva Global en Puebla, Puebla**: **Requirements**: - ** English fluency, able to read, write and speak with complete ease and near perfection**: - ** This position is work from home and requires you to have reliable high-speed internet and a reliable computer**: - ** Ability to work California hours and United States holidays...

  • Financial Legal Assistant

    hace 1 mes

    Puebla, México Viva Engage A tiempo completo

    **Vacante para la empresa Viva Engage en Puebla, Puebla**: **Requirements**: - ** English fluency, able to read, write and speak with complete ease and near perfection**: - ** This position is work from home and requires you to have reliable high-speed internet and a reliable computer**: - ** Ability to work California hours and United States holidays...

  • Accounts Receivable Collector

    hace 5 meses

    Puebla, México Buckland A tiempo completo

    Who we are For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of...