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Associate IT EUC Manager
hace 2 meses
We are seeking a highly skilled and experienced Associate IT EUC Manager to join our team at Sterling Kohler. As a key member of our IT department, you will be responsible for leading our technical support services team and ensuring exceptional service delivery to our associates.
Key Responsibilities- Technical Support Services Leadership
- Oversee the delivery of high-quality technical support services to end-users, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Continuously evaluate and improve support processes, workflows, and procedures to enhance efficiency and user satisfaction.
- Monitor and analyze support metrics and trends to identify areas for improvement and implement proactive solutions.
- Cross-Functional Collaboration
- Collaborate closely with cross-functional teams, including IT, HR, and Operations, to understand end-user needs and align support services accordingly.
- Act as a liaison between the support team and other departments, ensuring effective communication and a customer-centric approach.
- Technical Expertise
- Stay up-to-date on emerging technologies and industry trends related to end-user support services.
- Drive the adoption of new tools, technologies, and systems to enhance the delivery of support services and streamline operations.
- Bachelor's degree in computer science, information technology, or related field required, with a preference towards a master's degree and/or certification in IT Service Management (ITIL/HDI).
- 5+ years of experience within End User Support or IT Service Delivery. In-depth knowledge of ITIL framework and best practices in service management.
Sterling Kohler is a leading provider of innovative energy solutions. We are committed to delivering exceptional service to our associates and customers. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application.
