Cloud Support Engineer
hace 1 semana
About the Role
We are seeking a highly skilled Cloud Support Engineer to join our team at Applanix. As a key member of our global engineering team, you will play a critical role in accelerating Cloud Support and advancing our technologies.
Key Responsibilities
- Develop and enhance shared public cloud services, ensuring high availability, operations, performance, capacity, security, and user experience.
- Create architecture diagrams, service descriptions, and operations runbook documentation.
- Train operations teams to provide Level 2 support for shared public cloud services.
- Provide design and deployment assistance for divisions needing help on a project basis.
- Manage AWS/Azure best practices for Applanix Cloud managed accounts and create new division managed accounts with our best practices.
- Work with a global team and occasionally meet or perform tasks off-hours.
- Implement workflow automation to help teams manage migrations to the E-Tools platform and streamline workflow processes.
Requirements
- BS/BA degree in Computer Science, Software Engineering, or an equivalent degree.
- 3+ years' experience with AWS or Azure.
- Experience with DevOps roles and/or cost optimization on AWS or Azure.
- Development tooling, including Jira, Git, and Jenkins/Bamboo.
- Good English verbal communication and organization skills.
- Containerization experience, such as ECS, EKS, Docker.
- Professional soft skills, capable of advanced technical communication and maintaining a professional demeanor at all times.
- Building CI/CD pipelines, including GH Actions and/or Bamboo.
- Software development in the form of API CRUD operations, writing automated scripts, etc.
- Familiarization with Cloud Architecture, Amazon, Azure.
- IAC, Terraform, and/or Cloudformation, parameterization, and templating mechanisms for infra. as code operations.
- Familiarity with Tech Review / Peer Reviews, PR (pull requests), and technical transparency for sign-offs.
- Familiarity with change requests, SRE principles, and practices, such as maintaining SLAs, SLOs, etc.
Applanix's Commitment to Inclusiveness
We believe in celebrating our differences and actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
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