Cloud Infrastructure Specialist

hace 1 semana

Mexicali, Baja California, México Ntt Data Services A tiempo completo
About the Role

We are seeking a highly skilled Cloud Infrastructure Specialist - Azure to join our team at NTT DATA. As a key member of our IT department, you will be responsible for designing, deploying, and managing Microsoft Azure solutions to ensure optimal performance, security, and scalability.

Key Responsibilities
  • Design and implement Microsoft Azure solutions, ensuring compliance with industry standards and best practices.
  • Manage and optimize SCCM for efficient software deployment, patch management, and system configuration across the organization.
  • Monitor and optimize SolarWinds configurations to provide real-time visibility into network performance and health.
  • Collaborate with IT teams to streamline software deployment processes, system configurations, and compliance management using SCCM.
  • Stay informed about the latest developments in Microsoft Azure, SCCM, and SolarWinds, and apply best practices to enhance our IT environment.
  • Participate in the evaluation and selection of new technologies to enhance the organization's endpoint management capabilities.
  • Perform maintenance on existing operating systems and evaluate, engineer, test, recommend, and implement secure infrastructures.
  • Act as a resource for system escalation issues and document platform standards and processes for ongoing operations.
  • Gather business requirements for system design and validate recommended solutions for Change Management.
  • Schedule and coordinate installation and maintenance of software/hardware on the network and ensure compatibility of all communications and computer hardware/software.
  • Perform root cause analysis on failed components and implement corrective measures.
  • Provide ongoing information to leadership, customers, and peers regarding enhancements, innovations, and solutions.
  • Responsible for following company-specific systems engineering standards and executive support technical escalations.
  • RCA for high-severity issues, CRQ deployments during weekends and holidays, and on-call support with primary business hours in Canadian Eastern Standard Time.
  • Provide technical documentation and training to L1 and Service Desk teams and operate as a resource for internal and external projects.
Requirements
  • Prior experience with Windows OS, user administration, patch, IIS log files, Performance Monitors, and System Services management,.NET Framework, and SQL Server.
  • Knowledge of integrating to back-end systems, including Documentum, is a plus.
  • Responsible for complex testing and analysis of all elements of computer systems.
  • Analyzes and provides innovative solutions to system engineering and design projects.
  • Represents the organization in front of critical audiences, such as clients, customers, vendors, executives.
  • Thorough understanding and management of customer business needs and expectations.
  • Candidates must have exceptional customer service, problem-solving, and communication skills.
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level and convey technical concepts to non-technical individuals.
  • Possess the ability to work independently with minimal management supervision and with a global team of engineers.
  • Strong team player with the ability to work in a team and as an individual contributor.
  • Strong organizational and documentation skills.
  • Fast learner, flexible, and able to work on multiple tasks.
Qualifications
  • Bachelor's degree in computer science, information technology, or a related field.
  • Possess 8/10 years of relevant professional experience or equivalent combination of education/experience.
  • Proven experience as a Microsoft Azure Engineer with expertise in Windows Server, SCCM, and SolarWinds.
  • In-depth knowledge of Microsoft Azure cloud services, architecture, and best practices.
  • Proficiency in SCCM for software distribution, patch management, and configuration management.
  • Familiarity with SolarWinds for network monitoring and performance management.
  • Strong scripting and automation skills for configuration tasks and deployments.
  • Excellent problem-solving and communication skills, with the ability to work collaboratively in a team-oriented environment.
  • Ability to work a 24x7 on-call shift, with primary business hours in Canadian Eastern Standard Time.

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