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IT Support Specialist
hace 2 meses
We are seeking a highly skilled IT Support Engineer I to join our team at Grupo Estrategia. As a key member of our technical support team, you will be responsible for providing comprehensive technical support to our coworkers, researching and resolving inquiries, and troubleshooting end-user computing problems.
Responsibilities- Provide technical support to coworkers via phone, email, or in-person
- Research and resolve technical issues, including troubleshooting and diagnosing problems
- Assist with activities to triage and escalate system or network outages to reduce downtime
- Participate in technical projects to improve our IT infrastructure
- Experience with troubleshooting in a multi-user high-availability environment
- Knowledge of PC repair, troubleshooting, and deployment
- Networking skills, including DNS, DHCP, SSL, OSI Model, and TCP/IP
- Supporting and maintaining a corporate network environment
- Experience with Windows Server technologies, including AD, DFS, Print Services, and SCCM
- On-site position in Hermosillo, Sonora
- Knowledge of networks, including WLAN, LAN, WAN, VPN, and DNS
- Familiarity with scripting languages, including Python, Shell, and PowerShell
- Corrective and preventive maintenance of PCs
- Relational or non-relational databases
- Knowledge of Linux terminal
- Control of network devices, including printers, servers, and phones
- Active Directory
- English B2
- Salary: $14,000 net
- Superior law benefits
- Opportunity for growth
- Ongoing training
- Working hours: Monday to Friday from 8:00 am to 4:00 pm, and Saturday from 9:00 am to 2:00 pm