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IT Support Specialist

hace 2 meses


Hermosillo, Sonora, México Grupo Estrategia A tiempo completo
IT Support Engineer I

We are seeking a highly skilled IT Support Engineer I to join our team at Grupo Estrategia. As a key member of our technical support team, you will be responsible for providing comprehensive technical support to our coworkers, researching and resolving inquiries, and troubleshooting end-user computing problems.

Responsibilities
  • Provide technical support to coworkers via phone, email, or in-person
  • Research and resolve technical issues, including troubleshooting and diagnosing problems
  • Assist with activities to triage and escalate system or network outages to reduce downtime
  • Participate in technical projects to improve our IT infrastructure
Qualifications
  • Experience with troubleshooting in a multi-user high-availability environment
  • Knowledge of PC repair, troubleshooting, and deployment
  • Networking skills, including DNS, DHCP, SSL, OSI Model, and TCP/IP
  • Supporting and maintaining a corporate network environment
  • Experience with Windows Server technologies, including AD, DFS, Print Services, and SCCM
Requirements
  • On-site position in Hermosillo, Sonora
  • Knowledge of networks, including WLAN, LAN, WAN, VPN, and DNS
  • Familiarity with scripting languages, including Python, Shell, and PowerShell
  • Corrective and preventive maintenance of PCs
  • Relational or non-relational databases
  • Knowledge of Linux terminal
  • Control of network devices, including printers, servers, and phones
  • Active Directory
  • English B2
What We Offer
  • Salary: $14,000 net
  • Superior law benefits
  • Opportunity for growth
  • Ongoing training
  • Working hours: Monday to Friday from 8:00 am to 4:00 pm, and Saturday from 9:00 am to 2:00 pm