Vacation Rental Guest Experience Specialist

hace 3 días


Ciudad de México, Ciudad de México Extenteam Inc. A tiempo completo

We are seeking a highly skilled and passionate Vacation Rental Guest Experience Specialist to join our team at Extenteam Inc.

About Us:

As the #1 trusted outsourcer for property management professionals, we support over a hundred different property management brands throughout the United States. Our virtual team members work exclusively to supercharge guest services, reservations, marketing, bookkeeping, IT support, and other core business functions.

Job Description:

The successful candidate will be responsible for ensuring exceptional guest experiences and managing reservations effectively in our fast-paced virtual environment. This includes serving as the primary contact for guests, handling guest communications via email, chat, and phone, addressing inquiries and issues with professionalism, and monitoring guest reviews and feedback, implementing improvements based on guest suggestions.

Key Responsibilities:

  • Serve as the primary contact for guests, offering prompt and friendly customer service.
  • Handle guest communications via email, chat, and phone, addressing inquiries and issues with professionalism.
  • Assist guests with booking processes, changes, and cancellations while providing insights on property amenities.
  • Monitor guest reviews and feedback, implementing improvements based on guest suggestions.
  • Support backend operations including data entry, record keeping, and coordination with maintenance teams.
  • Process guest payments and manage daily reservation reports efficiently.

Required Skills and Qualifications:

To be successful in this role, you must have:

  • Exceptional written and verbal communication skills in English.
  • Experience in customer service or a related field, preferably in the hospitality industry.
  • Strong organizational skills with the ability to multitask effectively.
  • Self-motivated and capable of working independently in a remote setting.
  • High attention to detail and a commitment to guest satisfaction.
  • Basic knowledge of vacation rental platforms, such as VRBO and Airbnb.
  • Proficient in computer software with a willingness to learn new systems quickly.

Benefits:

We offer our team members:

  • A competitive salary of $45,000 per year.
  • Life Event Bonuses.
  • Preventive Mental Health Benefit.

Technical Requirements:

Please note that the following technical requirements must be met:

  • Internet speed minimum 30mbps.
  • i5 8th Gen or higher.
  • Windows 10 / MacOS Catalina or higher.
  • Minimum of 8 GB RAM.
  • Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background).
  • Back-ups in case of power or internet provider interruptions.
  • Good headset and webcam (preferably noise-canceling headset).

Estimated Salary: $45,000 per year.



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