Senior Claims Leadership Specialist
hace 1 mes
Job Description
We are seeking a highly skilled and experienced Senior Claims Leadership Specialist to join our team at AIG.
About the Role
This is a critical leadership position responsible for managing a team of complex claims adjusters. The successful candidate will drive best practice claims handling performance, both in terms of optimal claims outcomes and customer service, and the technical and professional development of their team.
Main Responsibilities
The key responsibilities of this role include:
- Managing the allocation of claims within their team of adjusters
- Providing a technical referral point for team members and managing performance
- Keeping the Auto Senior Manager advised of key loss developments and wider trends
- Executing strategic initiatives within their team
- Maintaining 'Best Practice' within their team
- Driving performance through required criteria
- Ensuring claims are accurately assessed and proactively reserved within agreed service levels
- Embedding the use of balance scorecard/KPIs within the team
Key Accountabilities
The successful candidate will be accountable for:
- Team performance
- Team professional and technical development
- Team communication
- Team compliance
- Effective resolution of Complex level claims handled by team adjusters
- Accurate and consistent reserving and financial control of claims within their team
- Mitigation of indemnity and expense spend for Complex claims within their team
- Performance management of the team to maximise Best Practice compliance and minimise lost economic opportunity within Complex claims segment
- Personal Development / Succession Planning for individuals within the team
- Managing compliance with governance standards and regulatory requirements within the team
- Effective communication to all relevant stakeholders
Leadership Skills Required
The ideal candidate will possess:
- People and team management experience, including the proven ability to effectively manage team members
- The ability to positively influence stakeholders at every level both internally & externally
- Highly effective communication skills (written, verbal, presentation, training)
- The ability to deliver strategic directives internally while also marketing AIG claims expertise externally
- A broad range of leadership competencies, from direction and pace setting to coaching and effective listening
- The ability to identify and address performance issues within the team
Technical Skills and Expertise Required
The successful candidate will have:
- Fully developed specialist knowledge in Auto technical claims topics
- Strong stakeholder management experience, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
- Policy language skills enabling accurate and consistent policy wording interpretation
- A strong knowledge of legal / regulatory and litigation / procedural requirements
- Experience in negotiation, mediation, arbitration and ADR skills
- Experience in conducting technical claims audits and effectively following up on findings
Salary: $120,000 - $150,000 per annum
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