IT Operations Specialist

hace 1 semana


Ciudad de México, Ciudad de México Nestlé SA A tiempo completo

About IT in Nestlé
We are a team of IT professionals from diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition, and wellness company worldwide. We innovate through forward-looking technologies to create opportunities for Nestlé's digital challenges with our consumers, customers, and at the workplace. We collaborate with business partners to deliver standardized technology products and services, creating tangible business value.

Key Responsibilities:
• Ensure efficient and secure IS/IT operations, supporting systems that fulfill business needs, and provide input to the development team and tech lead.
• Oversee support processes, including incident, problem, change, configuration, and event management.
• Ensure strategic service partners provide required service levels, system performance, and functionality to meet business commitments.
• Support quality and efficiency improvements of IS/IT service delivery, driving value and support.
• Participate in assessing external and internal technology capabilities, focusing on suitability for integration with the existing IS/IT operations environment.
• Run small-scale projects for the deployment of functionalities.

Required Profile:
• Bachelor's degree in computer science, information systems, business administration, or related field, or equivalent work experience.
• 3+ years of experience in IS/IT, preferably in a DevOps environment.
• Experience in service management principles and execution.
• Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
• Experience explaining technical concepts and technologies.
• Effective communication at different levels in the organization and in English.
• Experience working in a global environment and with virtual teams.



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