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Ecommerce Order Management Specialist
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We are Lenovo, a global technology powerhouse, committed to delivering smarter technology for all. Our vision is to build a more inclusive, trustworthy, and smarter future for everyone, everywhere.
Position Overview:
We are seeking a highly skilled Ecommerce Order Management Specialist to drive change and efficiencies for our NA inside sales organization. As a key member of our team, you will be responsible for managing post-sales requests and activities for large corporate accounts, ensuring timely resolution of issues such as unique customer reporting, returns, concessions, billing adjustments, and post-ship problems.
Key Responsibilities:
- Drive process improvements and best practices to enhance operational efficiency and customer satisfaction.
- Manage post-sales requests and activities for large corporate accounts, including unique customer reporting, returns, concessions, billing adjustments, and post-ship issues.
- Collaborate with cross-functional teams to resolve complex customer issues and drive timely resolution.
- Develop and maintain strong relationships with internal stakeholders to ensure seamless communication and issue resolution.
- Stay up-to-date with industry trends and emerging technologies to drive innovation and improvement in order management processes.
Requirements:
- Proven problem-solving skills with ability to analyze complex issues and develop effective solutions.
- Excellent customer service experience with a strong focus on customer satisfaction.
- Strong communication skills, both verbal and written, with ability to listen actively and respond effectively.
- Organizational skills with attention to detail and ability to multitask in a fast-paced environment.
- Self-starter with ability to work independently and as part of a team.
- Ability to adapt quickly to changing priorities and deadlines.
