Ecommerce Program Manager with Process Optimization Expertise

hace 1 semana


Ciudad de México, Ciudad de México Tiktok A tiempo completo

About the Role:

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As an Ecommerce Program Manager at TikTok, you will be responsible for developing and implementing Standard Operational Procedures (SOPs) to drive process optimization across our customer-facing teams. This role requires a strong understanding of operational workflows, policies, and risks to improve efficiency and effectiveness.

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Key Responsibilities:

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  • Develop SOPs for Customer Service, Seller Support, and Creator Support teams to ensure consistency and quality in our operations.">
  • Lead process improvement efforts to identify areas of inefficiency and implement changes that drive measurable results.">
  • Facilitate technical changes and updates to ensure seamless integration with existing systems and processes.">
  • Create and maintain system documentation to support team members and stakeholders.">
  • Effectively manage project and stakeholder meetings to drive discussions to conclusions and keep programs on track.">
  • Proactively identify problems and opportunities for growth and perform root cause analysis to inform decision-making.">
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Requirements:

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  • Bachelor's degree or equivalent practical experience.">
  • Fluency in English is required for the role.">
  • Experience in operations, program, or project management; preferably with experience in developing SOPs.">
  • Experience working cross-functionally with tech and non-tech teams.">
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Preferred Qualifications:

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  • Experience in e-commerce or marketplace platforms is a plus.">
  • Six Sigma training and COPC certification are a plus.">
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About Us:

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TikTok is committed to creating an inclusive workplace where employees are valued for their skills, experiences, and unique perspectives. We believe in empowering our employees to drive impact for ourselves, our company, and the communities we serve.

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The estimated salary for this role is $90,000 - $120,000 per year, based on industry standards and market data.



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