Credit and Collections Specialist

hace 2 días


Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completo
About the Role:

The Credit & Collections Analyst will focus on customer account collections for past due amounts, ensuring timely resolution and minimizing financial losses.

Key Responsibilities:
  • Obtain an overview of customer account balances and generate past due notices.
  • Contact customers for payment and document their response.
  • Escalate collection issues to local sales staff and follow up with other departments.
  • Assess and recommend escalated issues for write-offs.
  • Generate and prepare periodic statements for customers.
  • Monitor customer performance vs. payment commitments.
  • Refund assessment for customer and aging credit balances on accounts.
  • Review and provide follow-up on different mailboxes and customer service needs.
  • Collection request efforts and follow-up with other departments.
  • Analysis and assessment of charges customers have inquired.
  • Change of payment terms and setup with other departments.
  • Review and analysis of aging accounts, auctioning, and follow-up blocking of accounts.
  • Customer guidance and attendance to their needs to obtain first contact resolution.
  • Handle and control of customer portfolio managing back-office work needed.
Requirements:
  • Bachelor's Degree in Business Administration, Accounting, Finance, Economy, or other related fields.
  • Prior experience in a customer service environment.
  • Demonstrated ability for strong customer service and negotiation skills.
  • Prior experience with SAP, Word, Excel.
  • Basic knowledge of order-to-cash process and customer payment applications.
  • English proficiency (Advanced or Bilingual).


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