Experienced Training Development Manager

hace 2 meses

Tijuana, Baja California, México Taskus A tiempo completo
About TaskUs

TaskUs is a pioneering provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. By leveraging a cloud-based infrastructure, we deliver exceptional support to clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

We pride ourselves on our People First culture, which has enabled us to expand our workforce to approximately 45,000 employees globally. Our presence spans twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We started with one innovative idea to create a different breed of Business Processing Outsourcing (BPO). At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

We believe that our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

Job Description:

The Senior Learning Experience Manager will be responsible for managing the initiation, development, and implementation of the TaskUs training department's site-wide initiatives. This role involves driving campaign-specific training programs for Team Leaders and Teammates, creating and maintaining necessary materials related to maximizing campaign task mastery and personal development, and pioneering all campaign-specific training needs and programs in the organization.

This position requires excellent presentation, communication, and interpersonal skills. The ideal candidate will possess a high level of independence and motivation, with a commitment to overseeing projects to completion. A bachelor's degree or college degree in any field is required, along with a minimum of 3 years of managerial and/or supervisory experience in BPO.

Benefits

At TaskUs, we offer a range of benefits to support our employees' well-being. These include competitive industry salaries, comprehensive benefits packages, a scholarship program for your children, HMO benefits for you and up to 2 dependents after 2 weeks of employment, wellness programs, and a retirement savings program with company matching.

We also provide on-site perks such as world-class workspaces, gym and recreational areas, unlimited coffee, free healthy lunch, daycare for your kids while you're on shift, and happy hours, time-outs, and other on-site events to enjoy.

Estimated Salary Range:

$80,000 - $110,000 per year, depending on location and experience.

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