ServiceNow IT Service Management Solutions Architect

hace 2 días


Guadalajara, Jalisco, México Wipro Limited A tiempo completo

We are seeking a highly skilled ServiceNow ITSM/ITOM Developer to join our team at Wipro Limited in Guadalajara, Mexico.

About the Role

This is an exciting opportunity for a seasoned professional with 8+ years of experience in designing and implementing ServiceNow solutions. The ideal candidate will have expertise in TSOM (ITSM + CSM), Event Management, TMF API configuration, and integration experience.

The successful candidate will be responsible for assisting in TSOM design, development delivery, and mentoring junior developers to configure and support the ServiceNow platform.

Key Responsibilities:

  • Design and implement event rules and integrations
  • Configure ServiceNow TSM (ITSM +CSM) and Service Assurance Workflows (TSOM)
  • Develop technical roadmaps and architecture documentation
  • Mentor junior developers and guide technical staff

Requirements:

  • 8+ years of experience in ServiceNow development
  • Expertise in TSOM, Event Management, and TMF API configuration
  • Strong analytical and problem-solving skills
  • Excellent communication and leadership skills

We offer a competitive salary range of $100,000 - $150,000 per year, depending on experience, as well as benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.

At Wipro Limited, we are committed to providing a diverse and inclusive work environment that promotes equal opportunities for all employees.


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