It Technical Support Specialist

hace 2 semanas


Guadalajara, Jalisco, México Mphasis A tiempo completo

**Job Summary:**

We are seeking a highly skilled IT Technical Support Specialist to join our team at Mphasis. The ideal candidate will have excellent communication skills, technical knowledge, and the ability to work in a fast-paced environment.

**Key Responsibilities:**

- Provide technical support and troubleshooting for IT-related issues via phone, email, or remote desktop.
- Manage incident requests, update users on request status, and close requests when users are satisfied with solutions.
- Collaborate with internal teams to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and best practices in IT support.

**Requirements:**

- Excellent communication and problem-solving skills.
- Strong technical knowledge of Windows operating systems, MS Office, and other software applications.
- Ability to work in a team environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Ability to learn and adapt to new technologies quickly.

**What We Offer:**

- Competitive salary range of $20,000 - $22,000 per month.
- Opportunity to work with a dynamic team and contribute to the growth of Mphasis.
- Comprehensive training and development programs to enhance technical skills and knowledge.
- Flexible working hours and a supportive work environment.

**Language:**

English (required)

**Work Location:**

In person



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