Technical Support Specialist

hace 4 semanas


Guadalajara, Jalisco, México Sanmina A tiempo completo

Job Summary

Sanmina is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering technical customer support, answering phone calls, chats, and emails in English and Spanish.

Key Responsibilities

  • Deliver technical customer support, answering phone calls, chats, and emails in English and Spanish.
  • Analyze the content of the call or email to determine if an incident needs to be logged in a database and then dispatch it to the corresponding support group.
  • Perform account administration for different tools.

Requirements

  • Bachelor's degree in Computer Information Systems, Engineering, Technician, Computer Applications, or equivalent.
  • Experience in call center or customer service environments.
  • Account administration experience is a plus.
  • Strong troubleshooting skills and basic knowledge of printers, PC hardware, and software.
  • Excellent communication skills and English proficiency (80% spoken and written).

Preferred Qualifications

  • Experience in delivering Level I support services such as password resets, system access administration.
  • Problem troubleshooting and resolution, troubleshooting email browsers, etc.
  • Exposure to Oracle database is a plus.


  • Guadalajara, Jalisco, México Remate De Colchones Americanos A tiempo completo

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our customer support team, you will provide technical assistance to our customers via phone, email, and chat. Responsibilities:Provide timely and effective technical support to customers.Analyze and resolve technical issues in a...


  • Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completo

    **Technical Support Specialist Job Summary**:We are looking for a highly skilled Technical Support Specialist to join our team at Nxp Semiconductors. As a Technical Support Specialist, you will be responsible for managing the global technical support infrastructure for our products and providing technical support, consultancy, and guidance to customers...


  • Guadalajara, Jalisco, México Wipro Technologies A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Technologies. This role is responsible for providing exceptional technical support to clients, resolving complex issues, and delivering excellent customer experience.


  • Guadalajara, Jalisco, México Cognizant A tiempo completo

    We are seeking a skilled **Technical Support Specialist** to join our team at Cognizant, one of the largest and fastest growing IT services providers worldwide.The ideal candidate will have a strong background in service request handling, IT incident categorization, initial triage, escalation, and resolution, as well as experience with access request...


  • Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Job OverviewWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Wipro Limited.


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About the RoleWe're seeking an experienced Technical Support Representative to join our Helpware team. As a Technical Support Specialist, you'll play a crucial role in ensuring our clients receive exceptional support across multiple products.


  • Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    About the RoleAt Tata Consultancy Services (TCS), we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance related to software and hardware.The ideal candidate will possess excellent communication skills, both written and verbal,...


  • Guadalajara, Jalisco, México Sanmina A tiempo completo

    Job DescriptionAs a Technical Support Specialist at Sanmina, you will be responsible for delivering exceptional technical customer support to our clients. Your primary role will be to analyze and resolve technical issues, ensuring that our customers receive the highest level of service.Key Responsibilities:Deliver technical customer support via phone, email,...


  • Guadalajara, Jalisco, México F5 A tiempo completo

    F5 Technical Support Specialist II Job DescriptionWe are seeking a highly skilled Technical Support Specialist II to join our team at F5. As a Technical Support Specialist II, you will be responsible for providing technical support to our customers and ensuring that their technical issues are resolved in a timely and efficient manner.Key...


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job SummaryWe are seeking a skilled Technical Support Specialist to provide technical assistance and support to our clients. The ideal candidate will have a strong understanding of desktop and notebook hardware, as well as basic knowledge of Windows operating systems.Key ResponsibilitiesPerform basic configuration of desktop and notebook hardwareAssist with...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    At NTT DATA Services, we are committed to providing equal opportunities for all applicants. We strive to create an inclusive work environment where everyone can thrive.We are seeking a Technical Support Specialist to join our team in Guadalajara, Jalisco, Mexico.As a Technical Support Specialist, you will be responsible for providing timely and effective...


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Guadalajara, Jalisco, Mexico. In this role, you will provide exceptional technical support to our clients, ensuring their needs are met and exceeded.


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    Job SummaryWe are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our clients.About the RoleThe successful candidate will be responsible for providing general L1 support for hardware and MS Office packages, answering technical support calls, and escalating to other support groups as needed.Key...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Summary:As a Technical Support Specialist at NTT DATA, you will provide first-line support for global employees, handling IT infrastructure and application-related incidents and requests. Your responsibilities will include assigning tickets to the appropriate support groups, tracking them to closure, and advising users on technical issues. You will also...


  • Guadalajara, Jalisco, México Hashmap A tiempo completo

    We are seeking a Technical Support Specialist to help us provide exceptional customer service at Hashmap. This role involves general L1 support for hardware and software packages, answering technical support calls, documenting troubleshooting steps, and applying diagnostic techniques to identify problems and recommend solutions.Key responsibilities...


  • Guadalajara, Jalisco, México Pagepersonnel A tiempo completo

    Job SummaryPagepersonnel is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our global company's employees. This is an on-site role in Guadalajara, Mexico, where you will work with our IT Systems Team to address and triage system issues and...


  • Guadalajara, Jalisco, México Brightcove A tiempo completo

    At Brightcove, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you'll provide escalated technical support to our customers, actively contribute to our online community, and work closely with our Engineering, Product Management, and QA teams to increase customer satisfaction.**Responsibilities**:-...


  • Guadalajara, Jalisco, México NTT DATA Services A tiempo completo

    OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at NTT DATA Services. This role will provide general L1 support for hardware and MS Office packages, advance technical support for in-house applications and developments, and answer technical support calls.


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About NTT DATA Services">We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers through various communication channels.">Job Description">This is a call center environment where you will work closely with our...


  • Guadalajara, Jalisco, México Cognizant A tiempo completo

    We are seeking a skilled Technical Support Specialist to join our team at Cognizant. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:- Adhere to defined processes and SLAs/KPIs for event detection, categorization, responding, and closure.- Handle...