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We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Coordinate the processing of shipments and customer requests in a timely and efficient manner.
- Provide accurate and timely information to customers regarding their shipments and account status.
- Resolve customer complaints and issues in a professional and courteous manner.
- Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
- Maintain accurate records and reports to track customer interactions and shipment status.
- Bachelor's degree in Business Administration or related field.
- Minimum 2 years of experience in customer service or logistics.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in Microsoft Office and customer relationship management software.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
FedEx Express Latin America and Caribbean Division is a leading provider of logistics and transportation services. We are committed to delivering exceptional customer service and providing innovative solutions to meet the evolving needs of our clients.
