Security Director

hace 3 días

Ciudad de México, Ciudad de México Marriott International A tiempo completo

Job Summary

The Director of Security and Loss Prevention is responsible for managing security and loss prevention operations on a daily basis. This includes protecting property assets, employees, guests, and property, as well as preventing and responding to accidents and fires. The successful candidate will ensure that all areas of the property are safe and secure, maintain logs, certifications, and documents required by law and Standard Operating Procedures, and strive to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Candidate Profile

The ideal candidate will have a high school diploma or GED and 4 years of experience in security/loss prevention or a related field. Alternatively, a 2-year degree from an accredited university in Criminal Justice or a related major and 2 years of experience in security/loss prevention or a related field is also acceptable.

Key Responsibilities

Managing Security/Loss Prevention Operations

  • Assist in the development and implementation of emergency procedures.
  • Conduct investigations of all losses of property assets and refer to proper management for disposition.
  • Deploy security staff to effectively monitor and protect property assets.
  • Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
  • Conduct periodic patrols of the entire property and parking areas.
  • Recognize success across areas of responsibility.
  • Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.
  • Identify and make recommendations for minimizing physical hazards and unsafe work practices.
  • Implement action plans to monitor and control risk.
  • Maintain required reports and documentation regarding patrols of property and parking areas.
  • Provide means for obtaining necessary medical attention on a timely basis.

Leading Security/Loss Prevention Teams

  • Attend pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
  • Celebrate successes by publicly recognizing the contributions of team members.
  • Communicate the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Encourage and build mutual trust, respect, and cooperation among team members.
  • Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge or skills.
  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Solicit employee feedback, utilize an "open door" policy, and review employee satisfaction results to identify and address employee problems or concerns.
  • Strive to improve service performance.
  • Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.

Ensuring Exceptional Customer Service

  • Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
  • Empower employees to provide excellent customer service.
  • Meet quality standards and customer expectations on a daily basis.
  • Incorporate guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

Conducting Human Resources Activities

  • Assist in minimizing cost of accident claims through aggressive claims management.
  • Bring issues to the attention of Human Resources as necessary.
  • Complete proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
  • Conduct hourly employee performance appraisals according to Standard Operating Procedures.
  • Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Administer property policies fairly and consistently.
  • Maintain first aid and CPR certifications required for Loss Prevention officers.
  • Handle guest problems and complaints.
  • Identify the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Provide services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

  • Analyze information and evaluate results to choose the best solution and solve problems.
  • Develop and maintain a working relationship with local law enforcement authorities.
  • Inform and/or update the executives, the peers, and the subordinates on relevant information in a timely manner.
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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