Operations Support Specialist
hace 2 semanas
The Ops Sup Analyst 1 role at Citigroup is an entry-level position that provides operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. This individual serves as a liaison between operations staff, relationship managers, project managers, custodians and clients, ensuring day-to-day operations support aligns with Citi operations support infrastructure and processes.
Key Responsibilities:- Business Analysis: Perform business analysis and documentation of current and future state of Client Reports and Advices (client communication letters, notices, and confirms).
- Status Updates and Presentations: Provide regular status updates for all project participants and create presentations for steering committee updates.
- Regulatory Compliance: Work with Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
- Liaison Role: Serve as primary liaison between key business stakeholders and technology, recommending business priorities and advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
- Training and Development: Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements.
- Project Management: Create, manage and maintain project plans and act as project manager for all follow-ups across various departments.
This role requires strong organizational and time management skills, problem-solving and decision-making abilities, as well as clear and concise written and verbal communication skills.
Required Skills and Qualifications:- Proficiency in Microsoft Office.
- General Knowledge of Client Reporting across the industry and competitors.
- Working Knowledge of SQL Environments and Database Queries.
- Proven Organization and Time Management Skills.
- Demonstrated Problem-Solving and Decision-Making Skills.
- Clear and Concise Communication Skills.
This role is a great opportunity to develop your skills and knowledge in operations support, working closely with various teams within Citigroup.
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