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Artisan Desk Associate

hace 2 meses

Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

Job Summary

We are seeking a skilled and friendly Artisan Desk Associate to join our team at Marriott International, Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Organize and confirm guest check-ins and check-outs, adapting to any changes or requests
  • Secure payment and verify billing, making adjustments as needed
  • Provide guests with room and hotel information, directions, and local recommendations
  • Run daily reports and review them to identify areas for improvement
  • Complete cashier and closing reports, counting the bank securely
  • Accept and record wake-up calls and deliver them to the relevant department
  • Communicate any emergencies, lost items, or theft to the security team and authorities
  • Keep contingency lists in case of emergencies and communicate necessary messages

Requirements

  • A warm and people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to details

What We Offer

  • A supportive and inclusive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package
  • A recognition program to reward outstanding performance

About Us

Marriott International, Inc. is a global hospitality company that values diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome and valued.