Onboarding Specialist

hace 3 semanas

Monterrey, Nuevo León, México Vontier A tiempo completo
Job Title: Onboarding Consultant

At Vontier, we are seeking a highly skilled Onboarding Consultant to join our team. As an Onboarding Consultant, you will play a critical role in ensuring the successful onboarding of our customers.

Key Responsibilities:
  • Configure software systems to meet customer needs.
  • Manage service level onboarding targets and ensure business objectives are met from a Time to Revenue perspective.
  • Work on multiple customer onboarding projects simultaneously, ensuring timely and accurate completion.
  • Assist with testing solutions, including remote connectivity, to ensure successful onboarding.
  • Create and maintain knowledgebase documentation for the department.
  • Function as an application subject matter expert on existing functionality as it relates to the industry and its customers.
  • Perform other duties as assigned by Manager.
Background and Skills:
  • Bachelor's degree or equivalent experience.
  • Familiarity with Microsoft, Microsoft Outlook, Microsoft PowerPoint required.
  • Documentation skills are required.
  • Basic SQL knowledge.
  • Advanced Excel skills, including pivot tables, VLOOKUP, and charts.
  • Strong work ethic and people skills required.
  • Ability to multitask with attention to detail and deadlines required.
  • Ability to identify, research, and evaluate technical problems in a timely fashion required.
  • Ability to analyze issues and escalate urgent problems to the development team lead required.
  • Familiarity with Web-based Software/SaaS customer onboarding/integration required.
  • Demonstrated excellent English communication skills (written and oral) required.
  • Experience working in a dynamic team environment required.
  • Ability and willingness to learn required.
Nice to Have Skills:
  • Oil and Gas Industry experience is a plus.
  • Knowledge of Visio is a plus.
  • Knowledge of Underground Storage Tanks and associated lines and sensors is a plus.
  • Knowledge/familiarity with Fuel Inventory Management is a plus.
  • Knowledge of Environmental Compliance for Underground Storage Tanks is a plus.
  • Knowledge of products, systems, and techniques currently used by the company (i.e. IS360, Ingauge, Bitmapping, FMS, Vontier Business Systems) a plus.
  • Strong second language skills a plus.
  • Prior experience conducting remote, web-based training is a plus.
  • Prior experience with International accounts/customers is a plus.
Personal Trait Profile:
  • Quality First: Plan and execute accurate, complete, timely, and reliable work. Integrity never compromised.
  • Respect for People: Appreciates diversity in experience, heritage, education, organization level, and gender.
  • Management by Fact: Gathers, analyzes, and summarizes data to draw rational, fact-based conclusions.
  • Blameless: Seeks root-cause solutions and fixes processes rather than finding someone to blame.
  • Teamwork: Collaborative with customers, suppliers, and associates at all levels towards mutual objectives. Ability to work as an individual contributor and as a team member in a fast-paced, multidisciplinary environment.
  • Sense of Urgency: High energy, bias for taking action. Spontaneously recognizes and resolves issues. Possesses sense of urgency regarding on-time performance.

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