Onboarding Specialist
hace 3 semanas
At Vontier, we are seeking a highly skilled Onboarding Consultant to join our team. As an Onboarding Consultant, you will play a critical role in ensuring the successful onboarding of our customers.
Key Responsibilities:- Configure software systems to meet customer needs.
- Manage service level onboarding targets and ensure business objectives are met from a Time to Revenue perspective.
- Work on multiple customer onboarding projects simultaneously, ensuring timely and accurate completion.
- Assist with testing solutions, including remote connectivity, to ensure successful onboarding.
- Create and maintain knowledgebase documentation for the department.
- Function as an application subject matter expert on existing functionality as it relates to the industry and its customers.
- Perform other duties as assigned by Manager.
- Bachelor's degree or equivalent experience.
- Familiarity with Microsoft, Microsoft Outlook, Microsoft PowerPoint required.
- Documentation skills are required.
- Basic SQL knowledge.
- Advanced Excel skills, including pivot tables, VLOOKUP, and charts.
- Strong work ethic and people skills required.
- Ability to multitask with attention to detail and deadlines required.
- Ability to identify, research, and evaluate technical problems in a timely fashion required.
- Ability to analyze issues and escalate urgent problems to the development team lead required.
- Familiarity with Web-based Software/SaaS customer onboarding/integration required.
- Demonstrated excellent English communication skills (written and oral) required.
- Experience working in a dynamic team environment required.
- Ability and willingness to learn required.
- Oil and Gas Industry experience is a plus.
- Knowledge of Visio is a plus.
- Knowledge of Underground Storage Tanks and associated lines and sensors is a plus.
- Knowledge/familiarity with Fuel Inventory Management is a plus.
- Knowledge of Environmental Compliance for Underground Storage Tanks is a plus.
- Knowledge of products, systems, and techniques currently used by the company (i.e. IS360, Ingauge, Bitmapping, FMS, Vontier Business Systems) a plus.
- Strong second language skills a plus.
- Prior experience conducting remote, web-based training is a plus.
- Prior experience with International accounts/customers is a plus.
- Quality First: Plan and execute accurate, complete, timely, and reliable work. Integrity never compromised.
- Respect for People: Appreciates diversity in experience, heritage, education, organization level, and gender.
- Management by Fact: Gathers, analyzes, and summarizes data to draw rational, fact-based conclusions.
- Blameless: Seeks root-cause solutions and fixes processes rather than finding someone to blame.
- Teamwork: Collaborative with customers, suppliers, and associates at all levels towards mutual objectives. Ability to work as an individual contributor and as a team member in a fast-paced, multidisciplinary environment.
- Sense of Urgency: High energy, bias for taking action. Spontaneously recognizes and resolves issues. Possesses sense of urgency regarding on-time performance.
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