Client Onboarding Specialist
hace 2 meses
Job Overview
As a Client Onboarding Specialist at Vontier, you will play a pivotal role in ensuring a seamless integration experience for our customers. Your expertise will be crucial in configuring software systems and managing onboarding targets to meet our business objectives efficiently.
Key Responsibilities
- Configure and customize software systems to align with client needs.
- Oversee Service Level Onboarding targets, ensuring timely achievement of business goals.
- Simultaneously manage onboarding processes for up to 10 small to medium-sized clients.
- Assist in testing solutions, including remote connectivity, to guarantee successful onboarding.
- Create and maintain comprehensive knowledgebase documentation for the department.
- Act as a subject matter expert on application functionalities relevant to our industry and clientele.
- Perform additional tasks as assigned by the Manager.
Background and Skills
- Bachelor's degree or equivalent professional experience.
- Proficiency in Microsoft Office Suite, including Outlook and PowerPoint.
- Strong documentation and communication skills are essential.
- Basic knowledge of SQL and advanced Excel skills (including Pivot tables, VLOOKUP, and Charts).
- Demonstrated strong work ethic and interpersonal skills.
- Ability to multitask while maintaining attention to detail and meeting deadlines.
- Proficient in identifying, researching, and resolving technical issues promptly.
- Capable of analyzing problems and escalating urgent matters to the development team lead.
- Familiarity with web-based software and SaaS customer onboarding processes is required.
- Excellent English communication skills, both written and verbal.
- Experience in a dynamic team environment is essential.
- Willingness and ability to learn new concepts and tools.
Preferred Qualifications
- Experience in the Oil and Gas industry is advantageous.
- Familiarity with Visio is a plus.
- Knowledge of Underground Storage Tanks and associated systems is beneficial.
- Understanding of Fuel Inventory Management and Environmental Compliance for Underground Storage Tanks is a plus.
- Familiarity with Vontier's products and systems (e.g., IS360, Ingauge, Bitmapping, FMS) is advantageous.
- Strong skills in a second language are beneficial.
- Prior experience in conducting remote, web-based training is a plus.
- Experience with international clients is advantageous.
Personal Traits
- Quality First: Deliver accurate, complete, and timely work with uncompromised integrity.
- Respect for People: Value diversity in experience, heritage, education, and gender.
- Management by Fact: Utilize data to make informed, rational decisions.
- Blameless: Focus on root-cause solutions and process improvements.
- Teamwork: Collaborate effectively with customers, suppliers, and colleagues at all levels.
- Sense of Urgency: Exhibit high energy and a proactive approach to resolving issues.
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