Helpdesk Associate
hace 4 semanas
We are seeking a skilled Helpdesk Associate to provide technical support for our clients. The ideal candidate will have advanced English skills and a strong interest in working in an IT environment.
**Key Responsibilities:**
Provide general L1 support for hardware and MS Office packages
Answer technical support calls and escalate to other support groups as needed
Document troubleshooting steps and detailed descriptions of customer incidents and requests
Apply diagnostic techniques to identify problems and recommend solutions
**What We Offer:**
Competitive salary
Grocery tickets
30 days of Christmas bonus
12 days of vacations
50% vacation bonus
Savings funds
5 personal days per year
Medical insurance
Life insurance
Dental insurance
Discounts with selected optics
Opportunity to grow in the company
**About Us:**
NTT DATA Services is an equal opportunity employer and welcomes applications from all qualified candidates.
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