Helpdesk Associate

hace 4 semanas


Guadalajara, Jalisco, México Hashmap A tiempo completo

We are seeking a skilled Helpdesk Associate to provide technical support for our clients. The ideal candidate will have advanced English skills and a strong interest in working in an IT environment.

**Key Responsibilities:**

Provide general L1 support for hardware and MS Office packages

Answer technical support calls and escalate to other support groups as needed

Document troubleshooting steps and detailed descriptions of customer incidents and requests

Apply diagnostic techniques to identify problems and recommend solutions

**What We Offer:**

Competitive salary

Grocery tickets

30 days of Christmas bonus

12 days of vacations

50% vacation bonus

Savings funds

5 personal days per year

Medical insurance

Life insurance

Dental insurance

Discounts with selected optics

Opportunity to grow in the company

**About Us:**

NTT DATA Services is an equal opportunity employer and welcomes applications from all qualified candidates.


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