Shift Manager Jr, Operations Coordinator

hace 6 días


Zapopan, Jalisco, México Amazon A tiempo completo
About the Role

At Amazon, we're committed to delivering exceptional customer experiences. To achieve this, we need talented professionals who can drive operational excellence and lead high-performing teams.

Key Responsibilities
  1. Team Leadership: Manage a team of 20+ associates, focusing on safety metrics, attrition, payroll, shifts, vacations, overtime, and operational efficiency.
  2. Process Improvement: Continuously identify and implement process improvements to enhance delivery efficiency, reduce costs, and increase customer satisfaction.
  3. Strategic Planning: Collaborate with internal teams to launch new stations and design innovative delivery models, aligning with Amazon's strategic plan.
  4. Operational Oversight: Ensure the team executes business goals, monitors key performance indicators (KPIs), and drives operational excellence.
  5. Change Management: Actively support and promote organizational change, ensuring a smooth transition to new processes and initiatives.
  6. Performance Management: Coach and mentor associates to meet performance objectives, building positive employee relations and bench strength.
Requirements
  • Education: Completed High school diploma
  • Language: Basic English (A2)
  • Experience: 2+ years' of previous work experience, including 1+ years' employee and performance management experience
About Amazon

Amazon is a customer-obsessed company that strives to be the most customer-centric organization on earth. We're committed to diversity, equity, and inclusion, and we're an equal opportunity employer.



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