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Shift Area Manager
hace 2 meses
We are seeking a highly skilled Shift Area Manager to join our Amazon Logistics team in Last Mile Operations. As a key member of our team, you will be responsible for leading a team of Process Assistants and Delivery Service Providers (DSPs) in daily management of the delivery station.
Your primary focus will be on ensuring the safety, quality, customer experience, and productivity of your Operation. You will work closely with multiple business and technical teams across the company to manage successful On The Road (OTR) performance, driving continuous improvement and enhancing carrier performance.
Key Responsibilities- Lead a team of Process Assistants and DSPs in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs.
- Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building's goals.
- Support all safety programs to ensure a safe work environment for all associates and DSPs.
- Proactively identify and lead process improvement initiatives and Lean tools.
- Train and develop people.
- Implement Continuous Improvement Projects.
- Build bonds between all stakeholders and peers.
- Monitor and audit plans for DSPs including staffing, schedules, quality initiatives, and performance levels.
- Promote best practice and continuous process improvements across your team in areas like health and safety and productivity.
- Ensure there is on-the-road capacity for deliveries including during peak business times.
- Help to pilot new service types on-site, such as electric vehicles and cargo bikes.
- Carry out performance reviews with DSPs.
Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
Requirements- Bachelor's degree or equivalent.
- 2+ years of employee and performance management experience.
- Experience working for Amazon or any Amazon subsidiary or affiliate.
- Intermediate-advanced English Proficiency (B2+).
We are looking for a motivated and experienced professional who is passionate about delivering exceptional customer experiences. If you are a results-driven leader with a strong background in logistics and operations, we encourage you to apply for this exciting opportunity.
