Sales Support Specialist
hace 22 horas
Unlock Your Potential as a Sales Support Specialist at ABB
About the Role:
We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our global team at ABB. As a Sales Support Specialist, you will play a critical role in providing technical, order, and payment-related assistance to our internal and external customers.
Your Key Responsibilities:
- Coordinate with Sales, Operations, Supply Chain Management, and other internal and/or external teams to ensure complete case ownership and improve customer satisfaction.
- Recommend appropriate solutions for customer requests and coordinate with related teams to ensure end-to-end handling of the request.
- Keep customers proactively informed on issue status and clarify their doubts.
- Ensure a positive customer experience throughout the entire process.
- Prepare and analyze regular statistics using available tools and collect additional relevant information.
- Track regular sales performance against targets and share insights with management.
Your Background:
We are looking for a candidate with a Bachelor's Degree in Electrical, Mechanical, or Electromechanical Engineering and at least four years of experience in Customer Support. You should have knowledge and experience in Portfolio Management, Business Strategy, and Market Intelligence, as well as experience working with ERP systems like SAP FICO and Microsoft Office (advanced Excel).
What We Offer:
As a Sales Support Specialist at ABB, you will have the opportunity to work with a global team that is passionate about driving diversity and inclusion. You will be part of a dynamic and fast-paced environment where you will be challenged to grow and develop your skills.
Join Our Team:
At ABB, we value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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