Customer Operations Specialist – Post-Sales

hace 14 horas


Ciudad Apodaca, Nuevo León, México ABB A tiempo completo
About the Role

We are seeking a skilled Customer Operations Specialist – Post-Sales to join our team at ABB. As a key member of our ELECTRIFICATION team, you will play a critical role in ensuring the resolution of post-sale customer requests, complaints, and disputes in a timely manner.

Key Responsibilities
  • Ensure the accurate end-to-end resolution of post-sale customer requests, complaints, and disputes.
  • Track and proactively coordinate with necessary functions to ensure faster resolution of disputes.
  • Work with the manager to provide appropriate solutions for customer claims, coordinate with related teams, and ensure containment actions, returns, credits, and/or debits are processed.
  • Collect and archive documentation regarding requests/claims/disputes within the target timeline and ensure all outcomes/actions are recorded and closed in systems within your scope of responsibility.
Requirements
  • Bachelor's Degree in Electrical, Mechanical, or Electromechanical Engineering.
  • +2 years of experience in Customer Support.
  • Portfolio Management, Business Strategy, and Market Intelligence.
  • Residency or relocation to Monterrey, N.L. Mexico is required.
  • Knowledge of ERP (SAP) FICO Model, MS Office, and Advanced Excel.
  • Strong Leadership, Attention to detail, self-critic, and excellent customer service attitude.
  • Advanced level of English.
What We Offer
  • Retirement plan.
  • Life insurance.
  • Accident insurance.
  • Paid Parental leave (gender neutral).
  • Wellbeing program.


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