Customer Operations Specialist – Post-Sales
hace 14 horas
We are seeking a skilled Customer Operations Specialist – Post-Sales to join our team at ABB. As a key member of our ELECTRIFICATION team, you will play a critical role in ensuring the resolution of post-sale customer requests, complaints, and disputes in a timely manner.
Key Responsibilities- Ensure the accurate end-to-end resolution of post-sale customer requests, complaints, and disputes.
- Track and proactively coordinate with necessary functions to ensure faster resolution of disputes.
- Work with the manager to provide appropriate solutions for customer claims, coordinate with related teams, and ensure containment actions, returns, credits, and/or debits are processed.
- Collect and archive documentation regarding requests/claims/disputes within the target timeline and ensure all outcomes/actions are recorded and closed in systems within your scope of responsibility.
- Bachelor's Degree in Electrical, Mechanical, or Electromechanical Engineering.
- +2 years of experience in Customer Support.
- Portfolio Management, Business Strategy, and Market Intelligence.
- Residency or relocation to Monterrey, N.L. Mexico is required.
- Knowledge of ERP (SAP) FICO Model, MS Office, and Advanced Excel.
- Strong Leadership, Attention to detail, self-critic, and excellent customer service attitude.
- Advanced level of English.
- Retirement plan.
- Life insurance.
- Accident insurance.
- Paid Parental leave (gender neutral).
- Wellbeing program.
-
Sales Operations Specialist
hace 1 semana
Ciudad Apodaca, Nuevo León, México Methode Electronics, Inc. A tiempo completoJob Summary:Methode Electronics, Inc. is seeking a highly skilled Sales Operations Specialist to join our team. As a key representative to our customers, you will serve as a liaison between our Business Development team and external customers, ensuring seamless commercial operations and maximizing sales and profitability.Key Responsibilities:Support the...
-
Sales Operations Specialist
hace 1 semana
Ciudad Apodaca, Nuevo León, México Procoplast A tiempo completoJob Summary:We are seeking a highly skilled Sales Operations Specialist to join our team at Procolast. As a key representative to our customers, you will serve as a liaison between our Business Development team and external partners. Your primary responsibility will be to manage all commercial aspects of the relationship, ensuring seamless communication and...
-
Operations Specialist
hace 14 horas
Ciudad Apodaca, Nuevo León, México American President Lines A tiempo completoUnlock Your Career PotentialAt CEVA Logistics, we're on a mission to connect people, products, and providers across the globe. As a global organization, we believe that diversity is key to our success. We're looking for talented individuals who share our passion for logistics and supply chain management.About the RoleWe're seeking an experienced Operations...
-
Sales Development Specialist
hace 1 semana
Ciudad Apodaca, Nuevo León, México Grundfos Holding AS A tiempo completoAbout the RoleWe are seeking a highly motivated and results-driven Sales Development Specialist to join our team at Grundfos Holding A/S. As a Sales Development Specialist, you will play a critical role in driving business growth and expanding our presence in the municipal market.Key ResponsibilitiesCollaborate with external sales teams to identify and...
-
Sales Support Specialist
hace 1 semana
Ciudad Apodaca, Nuevo León, México Kinetek De Mexico A tiempo completoJob SummaryKinetek de Mexico, a Nidec Group Company, is seeking a highly skilled Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in supporting our sales representatives and managers in achieving their sales goals.Key ResponsibilitiesProvide exceptional customer service and support to internal and...
-
Commercial Sales Support Specialist- Shared Services
hace 1 semana
Ciudad Apodaca, Nuevo León, México Hexagon Metrology A tiempo completo**Commercial Sales Support Role at Hexagon Metrology**The Commercial Sales Support Specialist will be based in a shared services environment and is responsible for supporting the Sales organization in North America. Primary responsibilities include supporting the sales process, managing purchase orders, entering sales orders, fulfilling software licenses,...
-
Fulfillment Operations Specialist
hace 1 semana
Ciudad Apodaca, Nuevo León, México Danfoss A tiempo completoJob SummaryWe are seeking a highly skilled Fulfillment Operations Specialist to join our team at Danfoss. As a key member of our logistics and supply chain team, you will be responsible for ensuring optimal product availability, balancing delivery service with inventory optimization, and reducing slow-moving inventory of finished goods.Key...
-
Commercial Operations Specialist
hace 18 horas
Ciudad Apodaca, Nuevo León, México Regal Rexnord A tiempo completoJob SummaryWe are seeking a highly skilled Commercial Operations Analyst to join our team at Regal Rexnord. As a key member of our Commercial Operations team, you will be responsible for providing comprehensive day-to-day support and collaboration to deliver digital products and services to our customers.Key ResponsibilitiesDevelop formal quotes for digital...
-
Electrical Technical Sales Support Specialist
hace 20 horas
Ciudad Apodaca, Nuevo León, México ABB A tiempo completo{"title": "Electrical Technical Sales Support Specialist", "content": "Job SummaryWe are seeking an experienced Electrical Technical Sales Support Specialist to join our team at ABB. As a key member of our Sales organization, you will provide technical advice and support to customers and sales engineers, ensuring the delivery of technically appropriate and...
-
Order Management Specialist
hace 1 semana
Ciudad Apodaca, Nuevo León, México Hexagon Metrology A tiempo completo**Job Summary**We are seeking a highly skilled Order Management Specialist to join our team at Hexagon Metrology. As a key member of our Shared Services department, you will be responsible for managing sales orders, processing invoices, and providing exceptional customer service.**Key Responsibilities**Manage sales orders from receipt to fulfillment,...
-
Sales Administration Specialist
hace 7 días
Ciudad Apodaca, Nuevo León, México Danfoss A tiempo completoJob ResponsibilitiesAs a Sales Administration Specialist at Danfoss, you will be responsible for providing exceptional customer service and support to clients and suppliers. Your key responsibilities will include:Providing timely and accurate information to clients and suppliers regarding orders, delivery, inventory, and transportation.Creating, modifying,...
-
Procurement Specialist
hace 16 horas
Ciudad Apodaca, Nuevo León, México American Industries A tiempo completo**Job Title:** Procurement Specialist **Job Summary:** American Industries is seeking a skilled Procurement Specialist to join our team. The successful candidate will be responsible for procuring materials, developing product schedules, and managing inventory levels to ensure timely delivery of goods to our customers. **Key...
-
Operations Handler
hace 18 horas
Ciudad Apodaca, Nuevo León, México FedEx Express México A tiempo completoJob SummaryFedEx Express México is seeking a skilled Operations Handler to join our team. As an Operations Handler, you will be responsible for handling packages within our operations, including manual handling, sort activities, screening, and completing related administration or paperwork.Key ResponsibilitiesPackage Delivery and Pickup: Provide efficient...
-
Financial Operations Specialist
hace 1 semana
Ciudad Apodaca, Nuevo León, México Prodensa A tiempo completoJob Summary:Prodensa is seeking a highly skilled Financial Operations Specialist to join our team. As a key member of our finance department, you will be responsible for managing, facilitating, and coordinating the financial operations of the company.Key Responsibilities:Classify and record financial transactions in accordance with established financial...
-
Operations Specialist
hace 1 semana
Ciudad Apodaca, Nuevo León, México American President Lines A tiempo completoJob Summary:We are seeking a highly skilled Operations Specialist to join our team at American President Lines. As a key member of our global supply chain team, you will be responsible for ensuring the smooth operation of our logistics and transportation services.Key Responsibilities:Develop and implement effective supply chain strategies to meet business...
-
Asset Monitoring and Customer Care Specialist
hace 1 semana
Ciudad Apodaca, Nuevo León, México Schneider Electric Gruppe A tiempo completoJob DescriptionJob SummarySchneider Electric Gruppe is seeking a highly skilled Asset Monitoring and Customer Care Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the optimal performance of our energy assets and providing exceptional customer support.Key ResponsibilitiesManage all inbound requests...
-
Sales Representative
hace 1 semana
Ciudad Apodaca, Nuevo León, México Empresa De Transporte A tiempo completo**Job Opportunity for Empresa De Transporte in Apodaca, Nuevo León**:We are seeking a skilled sales representative to join our team at Empresa De Transporte, a leading transportation company in Apodaca, Nuevo León. Due to our business growth, we need a professional to sell customer freight solutions for door-to-door transportation from Mexico to the United...
-
Order Handling Specialist
hace 1 semana
Ciudad Apodaca, Nuevo León, México ABB A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Order Handling Specialist to join our team at ABB. As a key member of our sales process, you will play a critical role in ensuring the timely and accurate delivery of products to our customers.Key ResponsibilitiesCustomer Support: Provide technical support, order, and payment-related assistance to...
-
Senior Team Lead
hace 2 días
Ciudad Apodaca, Nuevo León, México DSV A tiempo completoCustomer Service Operations ManagerWe are seeking a highly skilled Customer Service Operations Manager to join our team at DSV. As a key member of our Customer Service Area, you will play a critical role in delivering exceptional service to our customers.Main Responsibilities:Work closely with the Customer Service Area to ensure seamless service delivery to...
-
Building Automation Sales Specialist
hace 1 semana
Ciudad Apodaca, Nuevo León, México ABB Schweiz AG A tiempo completoAbout the RoleThis position plays a critical role in driving the growth of ABB Schweiz AG's Building Automation business. As a Sales Specialist, you will be responsible for implementing the company's digital sales strategy in your assigned market scope, focusing on improving market penetration and achieving growth aspirations.Key ResponsibilitiesSales...