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Senior Business Analyst
hace 2 meses
About the Role
PepsiCo Deutschland GmbH is seeking a highly skilled Senior Business Analyst to join our Sales Force team. As a key member of our team, you will play a pivotal role in managing SPA box tickets and resolving time-card and compensation issues for our vibrant Field Sales team.
Key Responsibilities
- Manage and resolve SPA box tickets swiftly, ensuring issues affecting employee pay are addressed promptly.
- Troubleshoot and resolve HST (Hourly Sales Time-card) issues by collaborating with various teams to implement quick solutions.
- Validate zones and customer data in HST every Monday, extract active employee lists on Wednesdays, and upload new access files into the HST table every Friday.
- Address and resolve any synchronization issues between Sales-force and SAP, and tackle access and UI challenges.
- Oversee the time-card adjustment process and handle all related SPA box tickets.
- Conduct reviews and approvals for Power BI Time-card Reporting, working with internal teams to ensure data accuracy.
- Manage issues related to contracting SPA box tickets, ensuring a smooth contracting process.
Requirements
- Fluent English fluency, both written and verbal, to clearly articulate and resolve complex issues.
- A bachelor's degree in Business, Data Analytics, or a related field.
- 2-3 years of experience using Sales-force, customer service, and resolving tickets and a knack for solving problems pro-actively.
- Advanced skills in computer applications (Outlook, Word, Power-Point, Excel) and experience with Sales-force, SAP, Power BI, and Nintex.
- Ability to handle multiple responsibilities with attention to detail and a focus on accuracy.
- Comfortable working in a fast-paced, dynamic environment and able to manage several tasks simultaneously.
- Clear communication skills tailored to various levels of seniority, with a focus on delivering actionable insights.
About Us
PepsiCo Deutschland GmbH is a leading food and beverage company with a diverse portfolio of iconic brands. We are committed to creating a culture where all people are welcome and valued. Our team is passionate about delivering exceptional results and making a positive impact in the world.