Senior Business Operations Analyst

hace 23 horas

Xico, México Galileo Financial Technologies - Mexico A tiempo completo
Senior Business Operations Analyst

Galileo Financial Technologies - Mexico is seeking a highly skilled Senior Business Operations Analyst to join our Collections Center of Excellence (CCoE) team. As a key member of the Business Planning & Analytics (BP&A) team, you will play a critical role in driving operational decision-making, policy/procedure formation, growth management, and other managerial functions.

Key Responsibilities:

  • Prepare PowerPoint presentations around Collections and Recovery insights, strategy changes, opportunities, and risks to senior leaders
  • Develop and optimize strategies that balance effectiveness and efficiency through a combination of impact analysis, testing, and collaboration with stakeholders
  • Independently lead the entire project lifecycle for complex data analysis, requirements gathering, and creation of new production reporting
  • Work closely with other MIS team members to help mentor and collaborate on improving current processes, databases, and tables stored in a Snowflake data environment
  • Work with our outbound Dialer and IVR inbound teams on analyzing results and creating OMNI channel reporting
  • Work with Operations and Technology partners to identify gaps in system/operations process flows to ensure alignment of strategy/intent, execution, policies, state legalities, and regulatory guidelines as it relates to contacting delinquent customers
  • Build strategic relationships with operations leaders to establish shared goals and deliver analytics and insights in a fast-paced and ambiguous environment
  • Enhance and develop a strong team culture and provide mentorship to members of the team
  • Analyze data from various sources to compile a comprehensive picture of the overall business operational performance
  • Develop periodic reports on a wide range of strategic and tactical analysis
  • Develop recommendations and prepare written and oral presentations to senior management
  • Develop performance measurements and analytical tools to improve operations
  • Partner with data engineering, data science, and other analytics teams to establish data sources that serve business needs - identifying and advocating for process improvements and industry best practices

Requirements:

  • 3-5 years' experience in an operational analyst position or equivalent
  • High motivation to drive change, eager to learn, and able to work collaboratively in a complex and fluid environment
  • Expertise in analyzing large datasets using SQL/Python/R and other statistical analysis packages to read test results and deliver on strategies to improve member contact and overall loss prevention
  • Highly proficient in building reporting using Tableau (or similar tools)
  • Proven analytical skills in conducting sophisticated analysis using customer performance data, bureau attributes, and other 3rd party variables to solve business problems; a demonstrated ability to synthesize and communicate analysis to peers and senior management
  • A history of success in leading initiatives and driving results through collaboration and hands-on work
  • Affinity for problem-solving and detailed work
  • Ability to collaborate well with teammates and business partners and influence business decisions
  • High attention to detail and strong data & root cause analysis
  • Strong communication skills and an ability to provide technical guidance to less technical audiences
  • Proven experience analyzing, interpreting, and summarizing complex data as it relates to financial services
  • BA/BS Degree required

Nice to Have:

  • Possess a strong collections industry knowledge, including a sound understanding of relevant regulations like FDCPA, TCPA, FCRA, and a working knowledge on the impact of CFPB's Reg F on the collections landscape
  • Experience solving data-heavy problems

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