Technical Leadership Director
hace 2 días
Audible's technology teams play a vital role in connecting listeners with millions of stories. As a Support Engineering Director, you'll anticipate and mitigate obstacles, implementing solutions that enable our engineers to achieve strategic and tactical business goals. You'll coach teams to deliver visionary products and programs, driving innovation and inspiring future leaders.
Key Responsibilities- Lead technical teams and be regarded as a support leader by peers across the company.
- Develop a solid understanding of the business as it relates to the team's supported services.
- Participate in company-wide user groups to exchange support information, procedures, and best practices.
- Contribute to physical architecture design for the organization, especially for new services.
- Make major technical decisions and work with development and QA teams to increase service supportability, scalability, and performance.
- Lead large initiatives that span multiple services, such as efficiency and scaling.
- Manage organization-wide outages, ensuring accurate documentation and timely resolution.
- Define aggressive SLAs and drive the team to meet them through metrics creation and analysis.
- Conduct cross-team monitor planning and reviews.
- Determine best practices for code management, support, code builds, and code deployments.
- Participate in operational excellence across teams and display leadership core values.
Audible's technology teams play a vital role in connecting listeners with millions of stories. As a Support Engineering Director, you'll anticipate and mitigate obstacles, implementing solutions that enable our engineers to achieve strategic and tactical business goals. You'll coach teams to deliver visionary products and programs, driving innovation and inspiring future leaders.
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