IT Incident Management Specialist

hace 7 días


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Key Responsibilities

The IT Incident Management Specialist will work closely with the Director, Team Manager, Data Architect, and Security Lead to monitor and respond to incidents impacting the new EBP planning tool.

The role involves:

  • Identifying root cause of incident
  • Analyzing design and determining coding, programming, integration and debug activities required based on knowledge of overall architecture of product or solution
  • Creating solutions for issues with code and integration into data system architecture
  • Coordinating resources as needed to drive system recovery I solutions
  • Driving incident resolution
  • Developing communications and timelines for resolution
  • Escalating issues that require additional attention/support
Requirements

To be successful in this role, you will need:

  • Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, Finance, Accounts or equivalent
  • Typically 5-7 years' experience
Skills and Qualifications

The ideal candidate will have:

  • Strong focus on customer experience
  • Experience using data engineering tools, languages, frameworks to mine, cleanse and explore data
  • Strong analytical and problem-solving skills with ability to represent complex algorithms in software
  • Strong understanding of database technologies and management systems
  • Strong understanding of cloud-based systems/services
  • Database architecture testing methodology, including execution of test plans, debugging, and testing scripts and tools
  • Excellent written and verbal communication skills with ability to effectively communicate product architectures, design proposals and negotiate options at management levels
  • Able to work autonomously with little guidance while troubleshooting possible root causes
  • Robust relationship management skills, including partnering and consulting
  • Developed leadership skills, including team-building, conflict resolution, and management
  • Able to work under pressure, in a fast-paced environment
Preferred Qualifications

Prior experience with Anaplan, Service Now, SmartSheet, or JIRA is highly desirable.

This role offers a competitive salary range of $120,000 - $180,000 per year, commensurate with experience. If you are a motivated and experienced IT professional looking to take your career to the next level, we encourage you to apply.



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