Applications Support Intermediate Analyst

hace 2 semanas

Xico, México Citi A tiempo completo

The Applications Support Intermediate Analyst is a key role within Citi's technology team. This position requires a strong understanding of applications support procedures and concepts, as well as basic knowledge of other technical areas. The ideal candidate will be able to field issues and queries from stakeholders, provide short-term resolutions, and work with relevant technology partners for long-term remediation.

Key Responsibilities:

  • Provide technical and business support for users of Citi Applications
  • Utilize good understanding of applications support procedures and concepts to field issues and queries from stakeholders
  • Develop a comprehensive understanding of how areas of applications support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participate in disaster recovery testing
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions
  • Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements
  • Directly impacts the business by ensuring the quality of work provided by self and others
  • Exchanges ideas and information
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
  • Perform other duties and functions as assigned in a concise and logical manner

Requirements:

  • 2-5 years experience in applications support or a related field
  • Experience with Linux, Unix, Windows, and Mainframe (desirable)
  • Basic knowledge or interest in applications support procedures, concepts, and other technical areas
  • Participation in process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic business knowledge/understanding of financial markets and products
  • Knowledge/experience of problem management tools
  • Understanding of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information
  • Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication, and interpersonal skills
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Good all-round team member
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholders

Education:

  • Bachelor's/University degree or equivalent experience

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