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Customer Support Specialist II

hace 2 meses

Monterrey, Nuevo León, México Uber Freight A tiempo completo

Job Summary

Uber Freight is seeking a highly skilled Freight Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for managing day-to-day aspects of freight operations, including booking, shipping, tracking, and billing. You will work closely with our customers and carriers to ensure timely and efficient delivery of freight.

Key Responsibilities

  • Manage day-to-day freight operations, including booking, shipping, tracking, and billing
  • Develop and maintain strong relationships with customers and carriers to ensure timely and efficient delivery of freight
  • Proactively analyze and resolve issues related to freight operations, including service failures and capacity constraints
  • Collaborate with internal teams to ensure seamless execution of freight operations
  • Monitor and report on key performance indicators (KPIs) related to freight operations

Requirements

  • 2+ years of experience in freight operations or a related field
  • Strong knowledge of freight management systems and processes
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; bachelor's degree preferred

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance