Product Delivery Senior Manager

hace 2 meses

Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo
Overview

PepsiCo is a leading food and beverage company with a rich history of innovation and commitment to excellence. As a global organization, we offer a unique opportunity to work with diverse teams and contribute to the success of our iconic brands.

Job Summary

We are seeking a highly motivated and experienced professional to lead our Application Support and Sustain Services team. As Operations Lead - Global Commercial & Consumer Apps, you will be responsible for providing technical guidance, managing a team of sustain analysts, and ensuring the delivery of high-quality application sustain services.

Key Responsibilities
  • Lead and manage a team of application support analysts, providing technical guidance and mentorship to ensure the delivery of high-quality services.
  • Coordinate team activities based on priority and urgency, driving a productive way of working across functional areas.
  • Provide advanced technical support for complex application issues and root cause analysis.
  • Act as the first layer of escalation to support CSMs and sustain analysts, escalating issues to external Capability & Sector Deployment teams as necessary.
  • Identify opportunities for process improvements and work with the team to implement changes to enhance efficiency and customer satisfaction.
  • Stay updated on industry trends and advancements in application support technologies.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience leading a team and managing application support methodologies and best practices.
  • Familiarity with a broad range of technologies and enterprise applications, with a strong understanding of Commercial and Consumer products to support Sales.
  • Experience with IT service management tools and frameworks, such as ITIL.
  • Strong problem-solving abilities, good communication, interpersonal, and negotiation skills.
What We Offer

PepsiCo is committed to providing a positive and inclusive work environment, where all employees feel valued and empowered to succeed. We offer a range of benefits, including opportunities for learning and development, internal digital platforms for self-learning, and recognition programs for seniority, behavior, leadership, and moments of life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.

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