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Client Services Manager
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Your Qualifications
- Proficient in C1 English
- Demonstrated experience in project management and service delivery, ideally within the IT sector
- Bachelor's degree in Computer Science, Business Administration, Economics, or a related discipline
- Exceptional customer orientation and business acumen
- Proven leadership and supervisory capabilities
Your Responsibilities
- Guide the designated team to fulfill all aspects of the client agreement, ensuring effective planning, tracking, and management of projects and objectives
- Act as the primary operational liaison for clients, addressing all relevant project-related operational matters
- Assess and enhance service delivery methods and results to guarantee efficiency and cost-effectiveness
- Identify opportunities for process improvement and implement necessary actions
- Manage client expectations effectively
- Provide mentorship and training to on-site and remote support teams
- Oversee both technical and non-technical teams, resolve reliability challenges, monitor progress, track key performance indicators, and manage financial resources
About Hemmersbach
Hemmersbach specializes in IT infrastructure services across over 190 countries, operating 50 subsidiaries. We partner exclusively with leading firms in the IT industry. Our commitment goes beyond customer satisfaction; we strive to make a positive impact in the world, with 20% of our profits directed towards our initiatives, Hemmersbach Rhino Force and Hemmersbach Kids' Family. This is why Hemmersbach is recognized as The Social Purpose IT Company.
