Quality Assurance Manager

hace 2 días


Monterrey, Nuevo León, México Segoso Caribbean A tiempo completo

At Segoso Caribbean, we're seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for designing, improving, and maintaining quality assurance processes that drive operational excellence and customer satisfaction.

Key Responsibilities:

  • Lead the development and implementation of quality assurance processes to ensure exceptional customer experiences.
  • Build and lead efforts to monitor, analyze, and report on customer interactions, including inbound and outbound calls.
  • Enforce Standard Operating Procedures (SOPs) and governing documents to ensure quality standards are met.
  • Support management in reviewing key drivers, metrics, and operational processes to drive balanced scorecard and account profitability goals.
  • Drive performance analysis, identify trends, and make recommendations for ongoing performance improvements.
  • Facilitate and maintain internal and client reporting cadence for quality functions.

We Offer:

  • Competitive salary
  • 401K
  • PTO
  • Medical, dental, and vision benefits
  • Long-term disability and short-term disability insurance
  • Equal employment opportunity

We're committed to providing a work environment that values diversity, equity, and inclusion. If you're a motivated and detail-oriented professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity.



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