**Store Leadership Role**
hace 4 semanas
**Overview**
At Tiffany & Co., we are seeking an exceptional Store Manager to lead our sales and operations teams. This role will play a critical part in driving sales growth, delivering exceptional customer service, and maintaining operational excellence.
**Key Responsibilities**
• Deepen relationships with clients to achieve or exceed Commercial targets, product category targets, and relevant KPIs.
• Manage and motivate the team to consistently achieve or exceed store commercial targets.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Drive business through key product pillars and KPIs.
• Execute in all things with a client-centric approach.
• Lead, model, and coach based on client feedback.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on customer feedback to improve customer service.
• Attract, hire, and retain top talent to cultivate a climate of high performance.
• Continuously train, coach, and provide qualitative feedback.
• Prioritize diversity, cultivate inclusive environments, and foster growth.
• Champion operations efficiency and effectiveness.
• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of house and ensure consistency with established operational procedures.
**Requirements**
• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience.
• Proven track record in sales generation, managing the achievement of commercial results.
• Flexibility to work non-traditional hours.
• Proven ability to develop new opportunities and maintain client relationships.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems, and Point of Sales (POS) system.
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