**Store Leadership Role**

hace 4 semanas


Xico, México Tiffany & Co. A tiempo completo

**Overview**

At Tiffany & Co., we are seeking an exceptional Store Manager to lead our sales and operations teams. This role will play a critical part in driving sales growth, delivering exceptional customer service, and maintaining operational excellence.

**Key Responsibilities**

• Deepen relationships with clients to achieve or exceed Commercial targets, product category targets, and relevant KPIs.

• Manage and motivate the team to consistently achieve or exceed store commercial targets.

• Drive client development activities among individual team members to cultivate new and existing clients.

• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.

• Drive business through key product pillars and KPIs.

• Execute in all things with a client-centric approach.

• Lead, model, and coach based on client feedback.

• Optimize hospitality and store amenities to create unique experiences.

• Take action on customer feedback to improve customer service.

• Attract, hire, and retain top talent to cultivate a climate of high performance.

• Continuously train, coach, and provide qualitative feedback.

• Prioritize diversity, cultivate inclusive environments, and foster growth.

• Champion operations efficiency and effectiveness.

• Ensure exceptional operational support to drive sales and service.

• Manage efficient back of house and ensure consistency with established operational procedures.

**Requirements**

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience.

• Proven track record in sales generation, managing the achievement of commercial results.

• Flexibility to work non-traditional hours.

• Proven ability to develop new opportunities and maintain client relationships.

• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems, and Point of Sales (POS) system.



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