IT Support Specialist

hace 2 semanas


Ramos Arizpe, Coahuila de Zaragoza, México Borgwarner A tiempo completo

The Client Technologies Specialist at Borgwarner is responsible for the IT Customer environment, ensuring high-quality technical support and services to our customers. This role entails executing tasks to enhance and support the desktop environment, providing specialized IT services, and offering IT facility-related services.

Key Responsibilities:

IT Service Delivery: The Client Technologies Specialist will deliver high-quality IT services to our customers, including technical support, troubleshooting, and problem-solving. This role requires strong technical skills, excellent communication skills, and a customer-focused approach.

Desktop Environment Support: The specialist will be responsible for maintaining and enhancing the desktop environment, ensuring seamless operations, and optimal performance. This involves providing technical support, conducting hardware and software maintenance, and implementing changes as required.

Customer Consulting: The Client Technologies Specialist will provide specialized consulting services to our customers, helping them to optimize their IT infrastructure, improve system performance, and enhance their overall IT experience.

Requirements:

Education: A Bachelor's degree in Computer Science, Management Information Systems, or equivalent experience.

Skills: ITIL (Information Technology Infrastructure Library), Project Management Methodologies, Root Cause Analysis, VMWare Windows Servers, Cisco Switching, ShoreTel Telephony, and Windows Operating Systems. Proficiency in English.

Borgwarner Competencies:

Customer Focus: Excellent customer service skills, with a focus on delivering high-quality technical support and services.

Functional/Technical Skills: Strong technical skills, with expertise in IT service delivery, desktop environment support, and customer consulting.

Problem-Solving: Excellent problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.

Priority Setting: Strong prioritization skills, with the ability to manage multiple tasks and projects simultaneously.

Why Borgwarner:

Borgwarner is a global leader in the automotive industry, and we are committed to delivering high-quality products and services to our customers. As a Client Technologies Specialist, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organization.



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