Technical Support Specialist

hace 3 semanas


Xico, México Okta A tiempo completo

We are looking for a knowledgeable and articulate technical specialist to join our team as a Technical Support Engineer, Auth0. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients and partners.


Key Responsibilities:



  • Take ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
  • Review and analyze code/script using Auth0 by Okta API and SDKs to reproduce issues.
  • Assist and educate developers integrating with Auth0 by Okta using OAuth, OpenID Connect, SCIM, and Auth0 by Okta's public APIs.
  • Collect information and document bugs with Engineering for API and product issues.
  • Collaborate with cross-functional teams including Product and Documentation to provide feedback on common or emerging issues.
  • Craft process or troubleshooting documentation in the support knowledge base.
  • Engage and respond to the Auth0 by Okta developer community through Stack Overflow, forums, etc.
  • Deliver against customer experience targets.
  • Pursue creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
  • Participate in after-hours/weekend on-call rotation for critical customer cases.
  • Abide by work hours of 9am - 6pm PST.

Requirements:



  • 2+ years of experience in Customer Support, technical support, solutions/sales engineering, or software development, preferably a customer-facing role.
  • Demonstrated ability to program in JavaScript and one statically typed language (C#, Java).
  • Passion for solving issues and advocating for customer success in a dynamic, highly technical environment.
  • Ability to learn new technologies quickly.
  • Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person).
  • Experience with React Native, iOS, or Android Development (strongly preferred).

We offer a range of benefits, including amazing benefits, making social impact, and fostering diversity, equity, inclusion, and belonging at Okta.


Okta is the foundation for secure connections between people and technology.



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