Senior Technical Support Specialist

hace 2 semanas


Xico, México Sequoia Connect A tiempo completo

Job Title: Senior Technical Support Specialist

About the Role:

We are seeking a highly skilled Senior Technical Support Specialist to join our team at Sequoia Connect. As a key member of our infrastructure support team, you will be responsible for providing Level 3 technical support for infrastructure issues, troubleshooting and resolving complex technical problems, and collaborating with internal teams to escalate and resolve incidents efficiently.

Key Responsibilities:

  • Provide Level 3 technical support for infrastructure issues
  • Troubleshoot and resolve complex technical problems
  • Collaborate with internal teams to escalate and resolve incidents efficiently
  • Ensure proper documentation and communication of technical solutions
  • Deliver technical expertise and recommendations for infrastructure improvements

Requirements:

  • Strong experience in L3 support and troubleshooting
  • Solid background in infrastructure support and maintenance
  • Languages: Advanced Oral English (Excellent verbal and written communication skills in English), Native Spanish

About Us:

Sequoia Connect is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. We are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.



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