Customer Quality Assurance Specialist
hace 3 días
We are seeking an experienced Customer Quality Assurance Specialist to join our team at Garrett Advancing Motion. As a key member of our quality organization, you will be responsible for ensuring customer satisfaction and delivering high-quality products.
About the Role
The successful candidate will have 3+ years of experience in customer quality and will possess strong communication and problem-solving skills. You will work closely with cross-functional teams to resolve issues and improve processes, ensuring that all customer-specific requirements are met. Additionally, you will track and report key quality metrics, such as PPM and CAR response times, to ensure alignment with customer expectations.
Key Responsibilities
* Lead 8D teams to resolve customer quality issues
* Collaborate with cross-functional teams to improve processes and deliver high-quality products
* Communicate effectively with customers to understand their needs and preferences
* Develop and implement process improvements to enhance customer satisfaction
* Analyze and report key quality metrics to inform business decisions
Requirements
* 3+ years of experience in customer quality
* Strong communication and problem-solving skills
* Ability to work effectively in a fast-paced environment
* Strong analytical and technical skills
* Bachelor's degree in a related field
What We Offer
* Competitive salary: $80,000 - $110,000 per year
* Comprehensive benefits package, including medical, dental, and vision insurance
* Generous paid time off policy
* Opportunities for professional growth and development
Additional Information
* Job type: Full-time
* Work schedule: Monday - Friday, 8am - 5pm
* Language proficiency: English (90% spoken, 90% written)
* Sex: Open to all candidates
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